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Work Background
Bright CornersAccount Specialist
Jul. 2025 - Nov. 2025Florida, United States
Seguros AnandaAgente Intermediador de Seguros
Feb. 2020 - Apr. 2021Guarne, AntioquiaSe inicia una nueva etapa en mi vida en la que brinco asesoramiento en toda clase de seguros referentes a Hogar, Automóvil, Responsabilidad Civil y Cumplimiento. El proyecto inicia con estos productos, pero la idea es expandirme a seguros de Viajes, Agro y Salud.
Self-employedBusiness Analyst
Apr. 2014 - Feb. 2020Colombia
Onzonetravel.comConsultant - Business Analyst & Project Manager
Apr. 2014 - Jan. 2015Greater Salt Lake City Area- Lead the project team - Planning, executing and closing any project - Report to the stakeholders and sponsor progress, risks, inconvenience and solutions related to the projects - Managing communication - Create and control project budget - Ensuring accountability of the project - Project risk management - Assist with gathering business requirements - Help to design a database management system or may prepare project documentation - May need to work full time on a large project, or may work part-time on various projects of a smaller nature - Alternatively, could handle other responsibilities like business analysis and business development - Support call center team to improve system usage and better practices implementations - Support implementing business tools such as bock office, call center application, travel tools among others Facts, as a Business Analyst and Project Manager since April 2014 to January 2015: - Lead 3 IT projects acting as Project Manager (project effort and time sizing above 1000 Man Days) - Closure (legally) of 1 project initiated by others and not implemented - 2 projects in process (transactional web page and mobile app) - Direct contact with providers like HotelBeds, HotelsPro, GTA, Tourico, Amadeus, Sabre and IT developers - Review and correction of contracts before signed
Travel Club S.A.Senior Project Manager
Apr. 2013 - Apr. 2014Santiago de ChileProject Analyst duties plus: - Lead meetings (staff, follow up, stakeholders, sponsors) - Prepare presentations to present the project to the key team and sponsors - Create project follow up and closure informs - Communicate project status to stakeholders and sponsors - Create and deliver project weekly reports - Create and deliver project closure report - Create RFP and RFI - Lead third party providers contract closure - Manage contact with providers - Lead external/internal developer team - Create budgets including direct costs and others Facts as a Senior Project Manager since January 2014 to present: - Lead 2 IT projects acting as project manager (project effort and time sizing above 250 Man Days) - 2 proper project closure (items inside a large project) - Work directly with internal customers - 2 key projects in progress to implement new providers and services in the online and offline sales channel * Project Analyst at Travel Club S.A - Requirement gathering and documenting - Create and update project documents and project plans - Support Sales team (solution workshops and/or give solutions or work around to be presented to the internal customer) - Support customer´s testing process (UAT) Facts as a Project Analyst since April 2013 to January 2014: - Lead 4 IT projects acting as project manager (project effort and time sizing above 150 Man Days) - Finish the follow up and closure for 1 project implemented by others - 2 proper project closure - Work directly with internal customers
IATAIProject Manager
Jul. 2012 - Jan. 2013Bogota* Project Manager - Gather customer and company needs to create the requirement documents (functional workshops) - Document and design solutions according to the customer needs (create the statement of requirement document with mock ups, work flows, use cases, data dictionary) - Test customized solutions (create test cases and do the testing) - Certify quality of the customized application to be delivered to the client - Prepare user guides - Update tools to follow projects status - Support developers (to create the solution required by the customer) - Update documents and project plans - Develop project plans, determine time frame, funding needs, procedures for accomplishing project - Support program management of resources - Support the administrative department Hands-on experience of how an agency and airline works: Sales process, Commercial negotiations and fulfillment. - 7 customer solution - Worked directly with customers from Colombia, primary banks and big supermarket chains - Lead 10 project estimations (effort and time sizing) for projects
IATAI, LLCProject Manager
Jul. 2012 - Jan. 2013Bogota* Project Manager - Gather customer and company needs to create the requirement documents (functional workshops) - Document and design solutions according to the customer needs (create the statement of requirement document with mock ups, work flows, use cases, data dictionary) - Test customized solutions (create test cases and do the testing) - Certify quality of the customized application to be delivered to the client - Prepare user guides - Update tools to follow projects status - Support developers (to create the solution required by the customer) - Update documents and project plans - Develop project plans, determine time frame, funding needs, procedures for accomplishing project - Support program management of resources - Support the administrative department Hands-on experience of how an agency and airline works: Sales process, Commercial negotiations and fulfillment. - 7 customer solution - Worked directly with customers from Colombia, primary banks and big supermarket chains - Lead 10 project estimations (effort and time sizing) for projects
NoneConsultant
Dec. 2011 - Jul. 2012Bogota* Business analyst - Gather customer information and needs - Document and design solutions according to the customer needs (create the statement of requirement document with mock ups, work flows, use cases, data dictionary) - Support developer - Advise the customer about the new platform implementation * Teacher for practicing Spanish language with foreign people - Join the students during 2 weeks to practice the language - Help the students with the pronunciation and verb conjugations - Create exercises to practice the language - Find events to participate and practice the language outside the home environment
AmadeusCustom Desktop Functional Consultant
Oct. 2007 - Dec. 2011Bogota- Prepare presentations to the customer staff for the initial or follow up meetings - Gather customer information (current processes) and needs (functional workshops) - Document and design solutions according to the customer needs (create the statement of requirement document with mock ups, work flows, use cases, data dictionary) -Test customized solutions (create test cases and do the testing) -Certify quality of the customized application to be delivered to the client - Prepare user guides -Deliver customized application to the clients and support the go-live -Train the customer about the delivered customized application - Prepare proposals and deliver them to the sales team - Support the sales team (solution workshops and/or give solutions or work around to be presented to the customer) -Support customer´s testing process (UAT) - Update tools to follow projects status - Support developers (to create the solution requiered by the customer) - Close projects and send information to the financial department for billing - Review reports of failure in the customized applications and give a solution or drive it to the correct developer to fix it - Update documents and project plans - Develop project plans, determine time frame, funding needs, procedures for accomplishing project - Develop and submit overall project program status reports - Support program management of resources. -Clearly communication of technical concepts to non-technical users Facts, as a Functional Consultant: - Hands-on experience of how an agency and airline works: Sales process, Commercial negotiations and fulfillment. - 8 pre-sales IT projects (proposals and feasibility studies - 16 customer solution - 14 functional workshops at client premises - Worked directly with customers from Chile, Argentina, Uruguay, Venezuela, Colombia, México, Brazil and Peru - Lead 5 project estimations (effort and time sizing) for projects above 100 Men Days of effort
AmadeusExecutive Account (Sales Team)
Jul. 2000 - Sep. 2007- Creating, Delivering and Following sales proposals - Public Relations at an executive level - Customer Support and problems escalation to the service department - Following of customer problems solutions - Obtaining, Developing and Retaining Clients - Customer Service, Planning and Fulfillment of Forecast and sales Goals according to the organization´s plans - Sales consulting activities - Reporting daily activities using the internal CRM application - Customer primary contact - Promote services to major accounts
AmadeusHelp Desk Agent
Dec. 1999 - Apr. 2000- Receive and made calls to support customers problems. - Communicate with different company areas to solve customer incidents. - Communicate with third party companies to solve customers problems. - Report daily work.
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