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Work Background
Encouraging Potential CoachingConsultant & Coach
Jan. 2024Worcester, London and remoteWorkplace coach and consultant working with middle managers, specialising in getting teams and individuals into flow – that perfect balance between the demands of the task and the skills and resources it needs. Teams working together in flow produce more, have less conflict and stay longer. Problems I can help with: ✔️ Low morale
✔️ High staff turnover
✔️ Conflict within and between teams
✔️ Employee engagement After a successful corporate career and earning a Master’s degree with the renowned Open University MBA programme, for the last 20 years I have been consulting and coaching with a wide variety of established and growing professional services businesses. My work combines deep personal transformation with pragmatic operational solutions, helping you create a work environment that supports and encourages individual and team development, while also running more smoothly and profitably. In short: more profit, less hassle, and more fun – what’s not to like? At an individual level, I encourage individuals to be their true selves at work and so create a working life full of meaning, achievement, and flow. My signature 12-month Wake Up Your Potential programme, a mix of assessment, evaluation, deep dive and ongoing coaching, shows you how to feel alive & alight, totally in flow, on purpose and completely re-energized in your work (and life in general).
Joyful Genius CoachingJoyful Genius Coach
Apr. 2014 - Dec. 2023London & WorldwideI passionately believe that we all have not just a right, but in fact a duty, to find joy in our work. Because I believe that, because I have literally thousands of hours experience working in businesses of all sizes and types, and because I have dozens of raving fans, that means that when you work with me you don't just find your Joyful Genius and finally get the results you truly deserve, you love the process of getting there!
CloudberryCommercial Director
Oct. 2009 - May. 2013Cloudberry made a simple promise for independent professionals and small consultancies - everything you used to get from the corporate IT department: fully-supported laptop, automated real-time back-up & file sync, hosted e-mail, antivirus, antispam, helpdesk, next-day swap-out. This was a valuable experience for me of being at the front line of a business with demanding customers, and running a business where it was my own money at stake! Cloudberry - IT just works
Risk and Safety Plus (RS+) LimitedKey Account Manager
Aug. 2007 - Jul. 2012United KingdomInnovative Health and Safety Consultancy, developing a new approach away from the "tick-box" compliance mentality and toward a "safety mindset" ethos. My official title was "Key Accounts Manager", but in reality my role was that of a p/t Commercial Director, advising the owners on company and channel strategies, and contributing to board meetings. Both my formal MBA education and my insights into interpersonal relationships in the workplace created ways for each person in the business to be at their best.
Business Strategy Solutions LtdBusiness Coach & Business Consultant
Sep. 2003London, worldwideThe core of all my coaching and consulting work over the last 20+ years. I help people in business find a strategy that balances purpose and pragmatism, allowing them to focus on the work they love and will also produce their success. I strongly believe that we all have not just a right, but a duty, to spend our working hours on things that we love to do and are brilliant at. That's the best way to truly happy and productive workplaces. I use a number of tools, including Core Being & Core Process (https://joyful-genius.com/core-being/) and Wealth/Talent Dynamics to guide people to their answers to what I call the "two big business questions": how much do I want to do this, and will I make any money at it? I also help entrepreneurs to get the most from their best opportunities. I use a tool I developed called Opportunity Matrix (www.opportunity-matrix.com) to help them pick which of the dozens of ideas running around in their mind they should be focusing on. As a simple decision-making tool, I find it very powerful in surfacing where there may be misalignment between personal and business goals. The outcome of going through Opportunity Matrix is to fully understand why certain opportunities should be pursued, and others put on the back burner of given to a manager or associate to develop for a share of the earnings. Overall, the whole ethos is: "More Profit, Less Hassle, More Joy" - for everyone in the business.
Novar plcNational Account Manager
Dec. 2001 - Apr. 2003Basildon, UKAccount management of B&Q, Argos, Focus DIY.
Project managing creation and delivery of new alarms range to B&Q - including keeping the business we had won, after it turned out that the factory lied to us about delivery lead times - that was a meeting I didn't enjoy! The result was good though!
Brands included: MK Electric, Friedland, Response Alarms
Won: CEO's "Extra Mile" Award for work on integrating Response alarms brand following acquisition.
Response Electronics LtdNational Account Manager
Jan. 2001 - Dec. 2001Epsom, SurreyCommercial negotiations with Key Accounts, especially B&Q, QVC and Comet, also range display planning, promotion plans and logistics forecasting and liaison. Basically, keeping the accounts happy while still making a profit, not always an easy task!
Carl Kammerling International LtdNational Account Manager
Jan. 1997 - Dec. 2000Key account management of large accounts such as RS Components, Arrow Electronics, B&Q, Great Mills, plus channel management for the catalogue distribution channel.
BeiersdorfNational Account Manager
Apr. 1995 - Dec. 1996Key account management for the retail DIY channel, including B&Q, Homebase, Focus, DoItAll, Great Mills (back in the day when there was real competition in the DIY channel). Brand: Tesa tapes and draught excluders, top brand in Germany, less well known in UK. Beiersdorf is better known globally for Nivea products.
Philips LightingCategory Analysis Manager
Jan. 1989 - Mar. 1995Analysis of consumer data to provide intelligence and market insight to Account Managers for range proposals to retailers. Also responsible for creating retail-friendly plannograms for product display, and margin mix management. Prior to that, key member of a team that created the "Customer Service Promise" which significantly improved account perception of OTIF service levels with only minimal increases in stock levels.
Maples, Waring & GillowStore Manager, Assistant Store Manager
Jan. 1985 - Dec. 1989Various stores around LondonRetail management, Furniture stores
Daniels of Ealing, Daniels of WindsorStore Manager, Senior Sales
Jan. 1983 - Dec. 1985Ealing & WindsorRetail - started as a furniture salesman, promoted to run the head office branch.
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