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Work Background
Stillwater InsightsFounder and Principal
Feb. 2025
TranscendStrategic Customer Success Manager
Sep. 2023 - Jun. 2025At Transcend, I’ve been helping enterprise clients simplify and scale their data privacy workflows. Our platform automates the grunt work—like fulfilling data subject requests or simplifying web and mobile consent—so privacy professionals can focus on strategy, not spreadsheets. Whether it’s navigating evolving regulations or integrating with a client’s tech stack, I support customers in leveraging Transcend’s cutting-edge tools to protect user data, inspire trust, and keep pace in a dynamic global compliance landscape.
RevealSenior Customer Success Manager
Jun. 2022 - Jun. 2023RemoteAs a Senior Customer Success Manager at Reveal, I worked closely with SaaS partnerships professionals to transform raw customer data into strategic advantages. Reveal’s AI-powered platform offered a fresh, insight-driven approach, and my role was to guide clients through onboarding, adoption, and discovery, ensuring they could fully capitalize on the platform’s capabilities. By translating complex analytics into clear, actionable steps, I helped clients uncover new revenue streams, strengthen partner relationships, and make smarter, data-informed decisions every day.
RasaSenior Customer Success Manager
Jun. 2021 - Jun. 2022RemoteAs a Senior Customer Success Manager at Rasa, I partnered with enterprise clients and developers to unlock the full potential of conversational AI. By guiding them through best practices, from training NLU models to scaling complex virtual assistants, I ensured they could build more intuitive, human-like interactions for their users. With Rasa’s open, flexible platform and my support, clients transformed their customer engagement strategies, boosting satisfaction and innovation through truly dynamic, AI-driven conversations.
Ping IdentityCustomer Success Manager
Mar. 2020 - May. 2021Denver, ColoradoAt Ping Identity, I focused on empowering enterprise and globally distributed organizations to secure their digital ecosystems with confidence. Working with a portfolio of high-profile clients, I guided them in integrating Ping’s identity solutions—like adaptive authentication and centralized access management—seamlessly into their infrastructures. By collaborating closely and translating technical capabilities into clear business outcomes, I ensured our customers could protect their user data, streamline access, and stay ahead of evolving security threats.
FirstScreen Customer Success Manager
Jan. 2019 - Mar. 2020
FirstScreenAssociate Customer Success Manager
Dec. 2016 - Jan. 2019Remote
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