Qimmah Edwards

Operations Manager

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Qimmah Edwards is a dynamic and results-driven Office Director with over 15 years of experience in optimizing organizational efficiency and fostering a collaborative work environment. At Edwards Direct Home Care Agency., she spearheaded the implementation of innovative administrative processes, increasing productivity by 30% within her first year. Qimmah is renowned for her exceptional leadership skills, having successfully led cross-functional teams to achieve strategic goals and enhance client satisfaction. Her passion for continuous improvement and employee development has made her a pivotal figure in driving the company's success and culture. Directed day-to-day operations for a non-medical home care agency serving multiple clients and caregivers Managed daily billing, invoicing, and documentation to ensure timely and accurate reimbursement Oversaw client and caregiver scheduling, maintaining continuity of care and operational efficiency Led full-cycle human resources functions, including hiring, onboarding, performance management, and termination Processed payroll, verified timesheets, and ensured compliance with labor and wage regulations Maintained operational compliance with state regulations and internal policies Served as primary point of coordination between clients, caregivers, and administrative staff