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Work Background
CloudKitchensDirector of Operations - Europe
Jul. 2024EuropeLead the strategic oversight and operational management of CloudKitchens’ European operations, managing a team of 70+ across 7 countries. Focused on driving profitability, optimising the real estate portfolio, and strengthening supply chain efficiencies, turning monthly losses into gross margin profit.
CloudKitchensHead Of Operations - Europe
Mar. 2023 - Jul. 2024EuropeTook over a siloed European operations team of 200+ people across 7 countries burdened by fragmented P&L ownership and costly mid-management and implemented a buyer-centric model consolidating sales, operations, and customer success under facility owners and country managers.
CloudKitchensHead of Operations - UK
Jan. 2019 - Mar. 2023London, England, United KingdomFirst UK hire who led operations during hyper-growth, scaling from a few sites to a substantial portfolio managing 90 people. Developed scalable HR, financial, compliance, and operational processes to support rapid expansion while driving continuous improvement in products and services. Delivered a remarkable turnaround in facility performance, transforming NOI from negative figures to profitability.
BNP Paribas Real EstateFacilities Manager
Sep. 2015 - Jan. 2019London, United KingdomLed the delivery of a compliant, high-performing FM service across a multi-tenant portfolio with a £3M service charge, using in-house teams and external partners. Raised service standards, resulting in a 24% increase in facilities management fees for my portfolio.
BNP Paribas Real EstateAssistant Facilities Manager
Dec. 2013 - Sep. 2015London Area, United Kingdom
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