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Work Background
ZimWorXDental Coordinator and Revenue Cycle Management Specialist
Sep. 2023Harare, Zimbabwe• Accurately posted patient payments and insurance reimbursements into the practice management software. • Reconciled daily payment batches and resolved discrepancies in accounts. • Collaborated with the billing department to ensure timely submission of claims and follow-up on unpaid accounts. • Managed and maintained patient accounts, including updating information and handling payment plans. • Provided administrative support to the office manager, managing calendars, scheduling meetings, and coordinating travel arrangements. • Attended to patient and customer telephone and email inquiries. • On-boarded new patients. • Prepared and edited reports, and presentations to ensure accuracy and quality. • Maintained filing systems and databases, ensuring all documents are organized and easily accessible. • Registered and scheduled patient appointments. • Identified customer needs and taking proactive steps to maintain positive experiences. • Managed patient details and database. • Ensured compliance with patient information verification and insurance
Project Vote 263Communications Officer
Jan. 2023 - Aug. 2023Harare, Zimbabwe• Developed engaging social media content, increasing follower engagement by 20%. • Collaborated with stakeholders to promote youth participation in governance initiatives. • Possesses strong writing and communication skills, able to adapt messaging to diverse audiences. • Drafting concepts note and proposals for social media campaigns. • Writing and distribution of content to promote organization’s brand and activities. • Door to door campaigns in local communities in Bulawayo and Har
Ecobank Zimbabwe LimitedIntern Customer Experience and Branch Customer Services Officer
Aug. 2021 - Aug. 2022Harare, Zimbabwe• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities • Identifying customer needs and taking proactive steps to maintain positive experiences. • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications • Analyzing customer feedback on product ranges and new releases, as well as preparing reports • Documenting processes and logging technical issues, as well as customer compliments and complaints • Communicating with customers to resolve issues or concerns regarding products or accounts, such as opening new accounts or transferring funds between accounts. • Reviewing account statements and other financial documents to ensure accuracy of entries. • Providing information about bank products and services to potential clients • Responding to inquiries about account balances and other general customer service inquiries ology
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