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Work Background
CSLHR Technology - Senior Systems Analyst - ServiceNow
Dec. 2025• Serve as senior analyst and administrator for ServiceNow HRSD platform
• Lead configuration, enhancement, and workflow optimization initiatives
• Partner with HR, IT, and business stakeholders on enterprise delivery
• Drive testing, validation, documentation, and platform governance
• Supported HRSD implementation, enhancements, and operational support
• Highly contributed to EDM migration, incident prioritization, and Employee Center Pro administration
• Coordinated cross-functional testing and release activities
• Functioned as the technical lead for all HRSD configuration items – worked in close collaboration with ITSM management and developers
• Responsible for troubleshooting ServiceNow design, security administration, configuration items, and integrations
CSLHR Technology - ServiceNow System Analyst
Jan. 2024 - Dec. 2025Boca Raton, Florida, United States
CSL BehringHR Operations Advisor
Oct. 2022 - Jan. 2024Boca Raton, Florida, United StatesEvaluates and responds to employee and manager inquires via phone, chat, or other methods and provides accurate and timely responses through use of a knowledgebase, and desktop tools. Provides guidance to callers about Workday, Kronos and other HR systems as required. Demonstrates professionalism at all times when dealing with others by communicating effectively, being responsive, and collaborating with others. Creates and maintains detailed, complete and accurate records of all interactions in the Case Management System. Maintains privacy and confidentiality of information, protects the assets of employees, and the company. Reports non-compliance and adheres to all applicable federal and local laws, regulations, and company policies and procedures.
Alight SolutionsCustomer Care Representative
Jul. 2020 - Oct. 2022Orlando, Florida, United States
Tijuana Flats Tex-MexShift Lead
Jan. 2019 - Jul. 2020Winter Park, FloridaWorked as a back-of-house cook, moved up to shift lead position after 4 months. Responsibilities as shift lead involve controlling both front and back of house employees to ensure the restaurant runs smoothly and keeps high customer satisfaction at all times. Dealt with opening/closing duties for the restaurant and all cooking duties.
FITTEAM Ballpark of the Palm BeachesOperations Assistant
Dec. 2017 - Jul. 2018West Palm Beach, FloridaWorked through the spring training season with the Houston Astros and Washington Nationals major and minor league organizations. Dealt with facility operations, game operations, and training camp operations. Responsibilities include: Managing security staff and procedures, Managing facility cleanliness and upkeep, Managing usher and maintenance staff, General construction repairs and installations, Direct contact with team executives and equipment managers, Event setup and handling
Orange Bowl CommitteeGame Operations Intern
Aug. 2017 - Jan. 2018Miami lakes, FloridaWorked closely with the Game Operations and Special Events Director to assist with all aspects of managing and enacting events and sporting games for the committee. Also often assisted the marketing department when needed. Duties include: Setting up and breaking down events Managing team hospitality needs and needs for the games Planning meetings and creating agendas for meetings Managing other employees during events to ensure effective communication and presentation Being on the front lines during an event to keep the event on track Organization of office and warehouse goods and materials
All House RemodelingGeneral Contractor
Jan. 2014 - Jul. 2017South Florida areaWorked under an experienced general contractor as his assistant. Jobs were mostly interior demolition/installation (cabinetry, framing, Sheetrock, plumbing, electrical, and flooring). Often performed full kitchen or bathroom remodels with quick turnover. Sometimes performed full interior remodels valued over $100,000 if needed. Experience with power tools, plumbing and electrical, woodworking, painting, and design planning.
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