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Work Background
BRISK FranchisingChief Executive Officer
Mar. 2023Maryland, United States
National Apartment AssociationDirector, Credentialing and Accreditation
May. 2018 - Jul. 2022Arlington, VA
American Welding SocietyManagement Consultant on Certification
Apr. 2017 - Apr. 2018Miami/Fort Lauderdale AreaProviding high-level management consulting on streamlining, strengthening and reorganizing personnel certification programs for certified welding inspectors (CWI).
American Petroleum InstituteSenior Manager, Individual Certification
Nov. 1999 - Dec. 2016Key responsibilities: • Developing new programs, objectives, policies, business strategy and marketing plans
• Budgeting and vendor management
• Liaison and consensus building with the industry leadership
• Hiring, training and managing staff Key Accomplishments: • Financials and budget: quadrupled the certification programs revenue to its current $14.5 million.
• Operations: grew the client base from 4,000 to over 22,000 certified individuals in 117 countries • Program development: oversaw development of 18 new inspector training and certification programs utilizing expertise of both internal and external SMEs. • Standards development: worked with various volunteer groups generating new standards following ANSI-approved process
• Industry liaison: solely represented API at multiple conferences, events and workshops, building consensus and increasing the number of committee volunteers
• Member company satisfaction: developed a wide range of benefits and retention strategies
• IT Management: as a product owner, defined requirements and oversaw development of internal databases and API online portal to support programs’ business flow. • Marketing: ran successful programs’ expansion into foreign markets, including Middle East, China and Southeast Asia. Additional responsibilities include: Projecting budget, monitoring program revenue and expenses throughout the year. Developing new self-supporting certification programs, utilizing CBT, paper-based and online testing. Managing vendors, including developing RFPs, bid evaluation, contract preparation and performance monitoring.
Establishing program policies and customer service procedures and monitoring their effectiveness Marketing and technical presentations to domestic and international audiences
Overseeing database development and maintenance; and public website' contents
Preparing and updating program publications Providing support to governing committees and liaison with relevant organizations.
APIAssociate
Jun. 1997 - Nov. 1999Technical Responsibilities included: Completed quality system evaluation for compliance with ISO 9000 standards and API published quality and technical standards for over 1200 customers worldwide
Review of clients' Quality Manuals Preparation of audit packages, including technical and quality aspects of the audit scope Review and evaluation of audit reports and preparation of compliance/noncompliance letters
Decision making regarding granting, maintaining, modifying, suspending or canceling of API Monogram licenses and/or ISO 9000 registrations Participation in Registration Committee panel meetings, presentation of the recommendations made and review of other associates' work Direct interaction with the clients to provide customer service, technical guidance and quality standards interpretation. Managerial responsibilities included: Coordination of audit activities, including auditor selection, planning and scheduling Evaluation, interviewing and review of qualifications of potential auditors Training and certification of auditors (prepared and organized 2 international training seminars);
Vendors' contract and invoice review; supervision of administrative personnel.
Neutron Products, Inc.QA Manager
Mar. 1991 - May. 1997Contract reviewing, pricing, planning and process scheduling. Reviewing procedures and processes for compliance with ISO 9002 standards, Quality Systems/cGMP requirements and other FDA regulations. Handling non-conformances and customer complaints Auditing other Company facilities. Technical responsibilities included: Process validation support including empty irradiator mapping and calibration of dosimetry batches Quality control checks of processed batches and approval of products for release Technical guidance to the members of the QA/QC team and troubleshooting various elements of dosimetry system Review of standard operating procedures and radiation processing protocols; preparation of irradiation worksheets, including exposure time determination and irradiator loading.
Neutron ProductsQuality Control Chemist
Jan. 1991 - Jan. 1994Quality control for all stages of polymers manufacturing including analysis of raw materials, intermediate mixes and final products, and analysis and assessment of air quality for acrylamide contamination utilizing various analytical techniques such as HPLC, GC, and Spectrophotometry.
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