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Work Background
Office of Information Technology | State of MaineIFS assyst Administrator
Oct. 2023Augusta, Maine, United StatesConfiguration Management, User and Access Management, Incident and Problem Management Support, Reporting and Dashboards, Systems Maintenance, Troubleshooting and Support.
State of MaineKnowledge Management Pioneer
Mar. 2015 - Sep. 2023Augusta, MaineContinuously provided customer-centric service. Earned grassroots buy-in and conducted training for a major change. Deployed KCS® methodology with minimal resources within a pilot group and deployed the methodology at the Office of Information Technology. Maintained a contextual, agile knowledge management culture.
Direct Community Care, LLC, PAVice President
May. 2012 - Mar. 2015• Directed the complete infrastructure setup for the company, encompassing licensing, IT, and finance operations. • Deployed HIPAA-compliant encrypted Linux clients to field workers and deployed a cloud-based Electronic Health Record (EHR) system. • Established document management systems and processed payroll. • Led business strategy and assessed complex programs, identifying and addressing organizational challenges. • Provided comprehensive IT support to over 40 employees. • Managed communications with public and private sectors. • Oversaw finance operations, conducted analytical assessments for organizational efficiency, and delivered timely financial information for decision-making.
Sergei Chaparin PhotographyPrincipal
Dec. 2007Augusta, Maine
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