LinkanaOperations Analyst
Sep. 2019 - Dec. 2019São Paulo Area, BrazilLinkana (YC W20) is a B2B SaaS that provides a procurement tool that automates and simplifies the registration, approval, and qualification processes of suppliers. - Helped secure YC funding by reorganizing customer success, clarifying processes, and boosting customer satisfaction.
- Achieved zero customer turnover by expertly handling client communication, introducing enhanced user interfaces, and devising new processes.
- Increased customer satisfaction by 22% through active collection of user insights and feedback to support product development.