Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Dalechek TechnologySenior Technical Specialist
Dec. 2021
Northern Star ITSystem Engineer
Oct. 2021 - Aug. 2024United Kingdom
FISManaged IT
Jul. 2021 - Jun. 2023
College Hunks Hauling Junk FranchisingCustomer Success Executive
Jul. 2020 - Sep. 2021New York, United States
SOURCEit MarketingClient Success Executive
Jul. 2019 - Apr. 2021
Knight's WashBusiness Owner
Jun. 2019Cebu, Central Visayas, Philippines
IPVanish VPNIPVanish Shift Team Leader
Feb. 2015 - Mar. 2020United States· Perform incoming and outgoing shift handovers · Make sure all agents are present for their shifts · Become an expert in the products · Work support tickets as a normal agent · Handle escalated tickets from team members · Escalate issues to Product Support, Sys Admins, manager, Support Team, etc. · Communicate with manager to keep them in the loop regarding major issues, customer-impacting events, etc. · Perform Quality Assurance audits · Handle personnel issues with support agents, Team Leads, etc. · Identify areas for improvement and areas where training is needed · Train team and new-hires · Assess/review team members (at least annually) · Work with team on performance improvement · Identify and pro-actively communicate issues, ticket spikes, etc.
Microsoft Xbox Series XTechnical Support Specialist
Feb. 2013 - Mar. 2014
MicrosoftTechnical Support
Aug. 2012 - Sep. 2013Cebu, Central Visayas, PhilippinesTechnical Support for Windows and Office Issues.
SYKESCustomer Service Specialist
Aug. 2009 - Jul. 2011Cebu, Central Visayas, PhilippinesProviding technical support and assistance in claim administration to GM and diversified dealership personnel and retail customers. .Develop and maintain a high level of customer service.
HPTechnical Support
Jan. 2009 - Jul. 2009Cebu, Central Visayas, PhilippinesTroubleshooting Hardware/Networking related queries of our global clients, adhere to the Troubleshooting process, escalate calls based on customers demand οr on own judgment, documentation of the case, reporting and trend analysis, do upselling for hp products.
Intch is a Professional Networking App for the Future of WorkSee more people like Angelique on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
886743 people
18
Business Development @ Greaterscale
15
HR Admin @ Achivers Haven Learning School
27
Executive Services and Business Development specialist @ Savvydesk PH business support services
147517 people
27
Executive Services and Business Development specialist @ Savvydesk PH business support services
15
Tech Support @ TELUS Digital
30
Client Success Manager | HR Manager | Executive Assistant