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Work Background
DIRECTVDirector, Technology
Jan. 2021United StatesManager to an amazing team of Technology Solutions Managers working with TSA Exit strategies and enhancing our DIRECTV products. Intake of all Enhancing projects with annual budget of $300M+, along with KTLO and Business supporting projects. Integrated AI at Solution Layer to create better requirements, help with test cases, reduce time in Discovery. STE for PI Planning for Agile planning for IT. Worked with teams and leaders across the company to align on Epics ready for PI Planning and ran all aspects of PI Planning.
DIRECTVTechnology Solutions Manager, Principal
Dec. 2016 - Dec. 2020DirecTV NOW
* Own client relationship to drive roadmap view and requirements to delivery technical teams for launching new robust video platform and migration of customers to new secure authentication credential platform. * Created strategic roadmap for applications and systems based on long term direction of the business and technology and slashed estimated budgets while saving delivery time commitments. * Single point of contact for executive escalations and resolution during launch activities of DirecTV NOW. Quickly reduced the number of Care escalations by pulling in technical SMEs around the clock and resolved issues by deploying code and correcting accounts.
AT&TTeam Manager, Principal - Product Development Manager- Program Manager
Nov. 2013 - Dec. 2016Lead Program Manager playing key role in reaching company goals through strong leadership of over 100 cross-functional employees in the execution of diverse projects, including technical implementations, process overhauls as well as personnel development and training. Ensure projects are delivered by deadline and within budgetary requirements through careful coordination, communication, scheduling, and project delivery planning. Call Protect (2015-2016) * Delivered Spam control and Caller ID projects using network layers and native device APKs.
* Led several lockdown sessions and identified key issues and suggested strategic plans for improvement, including scaling back initial launch to a phased launch approach to meet CEO expectations.
* Oversaw $15MM annual budget resulting in projected revenue of $55MM. * Creatively overcame obstacles and motivate teams as necessary to ensure timely delivery of projects. Rich Communications Service Project: (2013-2015)
Bringing convenience and reliability to you with with new RCS services. * Selected to lead a project team of 75 through new Video Calling service project for device multi-protocol mobile network product. * Defined MOS score objectives and network implementation to support KPIs. * Oversaw $15MM annual project budget, responsible for reporting out on any deviations to leadership U-verse Mobile Project (2010-2013)
* Managed team of 5 employees directly with 50+ project team members to ensure award winning, best-in-class solutions for U-verse Mobile, in partnership with multiple organizations and vendors. * Defined strategy, direction, and delivery of U-verse Mobile applications across iOS and Android devices, including U-verse Live TV allowing Live TV to be watched “any place, any time”.
AT&TSenior Product Development Manager
Feb. 2007 - Apr. 2010• Led, developed and launched target/solution architectures, roadmaps and standards in order to enable and support AT&T's business objectives including the strategic releases of U-verse Mobile for mobile devices and tablets. Functionality includes DVR scheduling, social network sharing, Set Top Box pairing and remote control, and streaming-entitled Video on Demand from major networks.
• Negotiated Master Service Agreements, Service Level Agreements, and Statements of Work with new partners. Prepared vendor selection recommendations for executive team.
• Video search for both on and off portal, Check My Plan to ensure customers had correct data plans, and reporting capabilities for internal teams. • Received two awards (Chief Technology Officer Award and Senior Vice President Award) for Protecting the AT&T Video Reputation in a Production Issue.
SinglePoint (previously WSC)Senior Project Manager - Nextel
Feb. 2004 - Feb. 2007* Managed projects for Nextel/Sprint's WAP platform and product line representing over $400m in carrier annual revenue.
* Managed project execution, establish project procedures, produce status reports, track schedule: including major initiatives such as MMS, International Text messaging, Ringback Tones and Capacity Augments.
* Performed Project Leadership responsibilities: Manage diverse team of technical professionals, account management, vendor relationships, and resolution of conflicts.
* Managed and monitor risks / issues and their mitigation / resolution. * Managed stakeholder relationships, facilitate team meetings, and communicate both upward and across project teams.
* Responsible for the coordination and completion of projects, oversees all aspects of projects, sets deadlines, assigns responsibilities, and monitors and summarizes progress of project, and prepares reports for upper management regarding status of project.
* Mentored new program managers
Farmers Life InsuranceProduct Supervisor & Project Analyst
Feb. 1999 - Sep. 2002• Managed a team of 16 direct and indirect reports and vendor staff in the execution of daily operations
• Directed the development and launch of four new variable securities products. Maintained negotiation activity with external customers, vendors, and internal departments throughout all stages of project development. Initiated and created reports for exceptions, accounting, operations, service, death claims, and policy trades. • Selected and trained more than 30 external / internal staff members on products and workflow procedures.
Eastside Fire and RescueVolunteer Firefighter/EMT
Jan. 1999 - Dec. 2006
Safeco Life InsuranceBusiness Analyst
May. 1996 - Jul. 1999• Performed as Team Lead and Business Analyst for Systems to direct daily activities for team of seven within the Maintenance Support Group, overseeing all facets of the project life cycle. • Negotiated priority of product / service changes with nine department managers
Seattle AreaSubstitute Teacher
Sep. 1994 - May. 1996
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