Requests
6
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Central New Mexico Community CollegeSenior Technical Program Manager
Jun. 2023 - Dec. 2024San Diego, California, United States· Led and managed high-impact projects and programs, including an All Campuses Emergency Broadcast System, an Oracle Cloud Migration, a Disaster Recovery Program, Workday Functional Implementation, an Identity and Access Management Program, as well as an Identity Theft Automation Initiative, improving infrastructure, organizational resilience, and operational efficiency.
· Managed project development; defined project scope, goals and deliverables that supported business goals in collaboration with stakeholders.
· Partnered with Directors and VPs to streamline task prioritization processes, enhancing team efficiency.
· Oversaw and mentored a team of 2 project managers, driving project success, team growth and increased stakeholder confidence.
· Upheld enterprise methodologies and procedures for documentation and project management.
· Assessed risks and contributed to mitigation strategies.
· Collaborated closely with IT Infrastructure teams to develop disaster plans, process flows, data retention strategies, workday implementation, APIs, and cloud migrations, enhancing organizational resilience.
· Delivered engaging project demonstrations to diverse audiences, effectively communicating complex concepts and securing stakeholder buy-in, leading to a 20% improvement in stakeholder satisfaction ratings.
· Managed and delivered end-to-end programs, ensuring on-time delivery and meeting project goals and customer expectations.
Managed SolutionProject Management Office Lead
Jun. 2022 - Jun. 2023San Diego, California, United States• Directed high stakes infrastructure and security implementation, including Firewall, VMware, SDWAN Infrastructure, Disaster Recovery, Identity and Access Management, and Azure Cloud Migrations and Active Directory Cleanup Implementations, significantly improving security and operational efficiency for various clients.
• Defined project scope by analyzing statements of work and cultivated strong client partnerships.
• Identified revenue growth opportunities, resulting in $150K in additional revenue within 3 months.
• Utilized reporting, forecasting, and assessments to improve operational efficiencies and support strategic business decisions.
• Empowered and motivated a team of 5 project managers and coordinators to deliver exceptional results, resulting in on-time project completion and client satisfaction, enhancing their project management capabilities and methodologies, resulting in a 30% improvement in project team performance.
• Demonstrated analytical and problem-solving skills in managing large-scale systems, resulting in optimized processes and improved project outcomes.
TruckstopSenior Enterprise Project Manager
Mar. 2021 - Jun. 2022Idaho, United States• Successfully led implementations of CRM (Salesforce), Architecture (Account Structure/Hierarchy), and RevCloud/E-Commerce Cloud, and Quote-to-Cash projects, enhancing sales process efficiency by 20%.
• Aligned project scope, goals, and deliverables with overarching business objectives to drive successful project outcomes and meet stakeholder expectations.
• Ensured enterprise-wide adherence to methodologies, documentation, and best practices, leading to streamlined project execution and improved outcomes.
• Pioneered risk assessment strategies and mitigation planning to preemptively resolve issues, ensuring project continuity and success.
• Aligned cross-functional resources, negotiated staffing allocations, and managed project budgets efficiently, leading to improved project profitability.
• Supervised scope modifications, prepared comprehensive presentations, and enforced project deadlines, ensuring seamless project execution and stakeholder alignment.
• Collaborated with Solution Delivery, Product Management, Architect, and Engineering teams to establish a shared vision for discovery, delivery, and launch, driving key decisions and ensuring alignment with higher company initiatives.
Blue Cross Blue Shield of ArizonaProject/Program Manager II
Aug. 2017 - Mar. 2021Phoenix, Arizona, United States• Managed large-scale programs, including the Specialty Provider Network Expansion, Claims Processing Efficiency, Broker commissions automation, Quarterly Association Upgrades and Cross Functional testing, Provider pre-authorization automation, Infrastructure upgrades as well as PMO a standardization and optimization program initiative driving strategic growth, security, and process efficiency organization wide.
• Led program efforts to drive successful implementations and meet or exceeded strategic objectives.
• Engaged with stakeholders at various levels to facilitate transparent communication and strategic alignment.
• Implemented meticulous project issue tracking processes to drive timely resolutions and status updates.
• Led cross-functional matrix teams in articulating technology needs, requirements, and goals, resulting in successful delivery of milestones and alignment with business strategy.
• Guided and supported junior Scrum Masters and Product Owners in adopting best practices for agile project management.
• Expanded the specialty provider network by 40% within the state of Arizona.
• Developed standardized project management templates, leading to a 25% increase in project process efficiency and facilitating seamless adoption of project processes by cross-departmental technology teams.
Discount TireAgile Project Coordinator
Jan. 2017 - Jul. 2017Scottsdale, Arizona, United States• Successfully delivered two initiatives that aided in standardizing the agile process and initiated the Buy Now Program.
• Managed project scope definition and streamlined production of program status reports ensuring timely updates and actionable insights.
• Oversaw effective resource management, capacity planning, and financial forecasting, resulting in improved financial outcomes and optimized resource allocation.
• Managed coordination of user acceptance testing and end-user training to facilitate successful system implementation and user engagement.
• Engaged with stakeholders to establish rapport and foster lasting professional relationships, driving project success and stakeholder satisfaction.
Wells FargoProject Manager II
May. 2016 - Sep. 2016Tempe, Arizona, United States· Coordinated and Managed Project Implementations specific to Payment Manager (SaaS).
· Communicated and Coordinated between internal and external teams to deploy software.
· Implemented Projects using the Waterfall project management method with little exposure to the agile method in some cases.
· Cultivated the client relationship along with the sales team through implementations via weekly · · · Assisted data analyst when appropriate
· Served as a business analyst to determine the proper needs for the clients for the company to be efficient as possible.
SoliumSpecial Projects and Implementation Manager
Aug. 2014 - May. 2016Tempe· Led multiple initiatives concurrently to facilitate electronic delivery of equity plans to internal employees and investors for newly IPO'd clients.
· Fostered client relationships and increased demand for professional services by providing top-notch training engagements and maintaining extensive product knowledge. · Coordinated with key stakeholders, including CEOs, CFOs, and Financial Analysts, to ensure smooth implementation and post-implementation processes.
LeaseHawkImplementation Manager
Mar. 2014 - Aug. 2014Scottsdale, AZ· Coordinated product testing and development rollouts, ensuring timely and quality deliverables.
· Cultivated client relationships through successful implementations and training engagements, driving demand for professional services.
· Spearheaded process improvements, streamlining training, implementation, and documentation procedures for external clients.
· Effectively managed and maintained strong client relationships, providing support and collaboration across teams when needed.
Grand Canyon UniversityLegal Assistant
Sep. 2010 - Mar. 2014Phoenix, AZ· Strategically spearheaded cross-functional initiatives involving finance, IT, and marketing departments, acting as a unifying corporate liaison.
· Orchestrated comprehensive overhaul of departmental filing system, streamlining information access and bolstering interdepartmental communication efficiency.
· Directed end-to-end management of student bankruptcy processing, ensuring timely filing of claims within court DOCKET system and maintaining rigorous compliance standards.
· Provided strategic oversight of daily operations, equipment maintenance, budget management, and employee training/onboarding across multiple software platforms.
Intch is a Professional Networking App for the Future of WorkSee more people like Chad on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
351003 people
15
Digital Marketer @ The AES Corporation
24
Data Scientist Intern @ Newell Brands
16
Program Manager @ DISH Network
97354 people
24
Looking to transition into Tech./. Former sales Representative and have very good Communication skilss @ @NikeStore
42
Senior Mining Engineer @ Riot blockchain
24
Managing Manager @ INGENTA HIRING