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Work Background
Cable & Wireless CommunicationsSenior Manager, Digital Marketing
Oct. 2020 - Feb. 2025Kingston, JamaicaThe senior and key digital person for the regional marketing department. I'm accountable for strategizing on ways to bring traffic to our sites and apps, meeting ROI goals, campaigns executions, developing and executing on ad campaigns through paid search, social media, email, affiliate programs, influencer marketing and programmatic.
Cable & Wireless CommunicationsSenior Social Business Specialist
Jun. 2014 - Oct. 2021Providing support to members of the digital content team which includes liaising information and managing operational duties. Duties included creating and scheduling engaging and fresh content suitable for social media platforms Facebook and Twitter. Providing adequate reports such as Facebook analytics and overview of activity.
Columbus Communications Jamaica Ltd. (Flow)Service Delivery Agent
Jan. 2011 - Dec. 2014Duties included providing excellent customer service to both external and internal customers. Other responsibilities included working in the capacity of an offline representative. As an acting senior agent, my responsibilities included being the first point of contact for junior agents, an aid for resolving difficulties and to facilitate the transmission of knowledge
TIP Friendly SocietyAdministrative Assistant
Jul. 2009 - Jul. 2010Half Way TreeDuties included general administrative functions, filing, providing excellent customer service to both internal and external customers as well as writing cheques for approval and disbursement.
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