UMB BankInstructional Designer
Feb. 2025• Designed and developed instructional content, including e-learning modules, videos, and job aids to support business goals and enhance learning experiences. • Collaborated with stakeholders to assess training needs, define objectives, and implement effective instructional strategies. • Created engaging learning solutions using adult learning theory, gamification, and interactive media to boost retention. • Developed content using Articulate 360, Camtasia, and Adobe Creative Cloud. • Implemented learning initiatives through LMS platforms and facilitated both virtual and in-person training. • Digital Adoption Platform Developer that designed, built, and maintained WalkMe Smart Walk-Thrus, Launchers, ShoutOuts, and other in-app guidance tools to support digital adoption and user enablement. • Partnered with Product, Customer Success, L&D, and UX teams to identify user pain points and create WalkMe-driven adoption solutions. • Analyzed user behavior and feedback to improve WalkMe content and learner experience. • Monitored WalkMe content performance using analytics to inform improvements. • Supported change management by creating intuitive digital guidance for system transitions. • Evaluated learning programs using data and feedback to drive continuous improvement. • Researched instructional design trends and integrated innovations into training programs. • Trained internal teams on instructional design and e-learning best practices. • Managed projects, ensuring timely delivery, stakeholder alignment, and quality outcomes. • Aligned learning initiatives with business objectives and used analytics to measure impact. • Applied delivery strategies such as self-paced, blended, and microlearning approaches. • Maintained instructional content repositories to ensure relevance and accuracy.