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Work Background
Realise BusinessBusiness Coach & NDIS Advisor
May. 2019NationalProviding business coaching and advisory support to NDIS and Allied Health Business Owners
CoDesign ConsultingDirector & Founder
Jul. 2016Brisbane, AustraliaCoDesign Consulting is a boutique consultancy located in South East Queensland on the north side of Brisbane. We work with small to medium businesses across disability, aged care and allied health to help them remain relevant & viable in ever changing marketplaces. We provide support to innovate service delivery, manage change, deliver outcomes, increase quality, improve performance, and plan ahead for the future. We achieve this through: - Support with business planning and strategic reviews - Service modelling and redesign - Quality reviews focused on consumer experience - Codesign, development & facilitation of tailored training packages - Independent investigations - Interim management solutions - NDIS registration & transition
DiVin GroupPrincipal Consultant
May. 2016AustraliaDivin is an experienced NDIS consultancy operating across metro, rural and remote communities nationwide. Highly accomplished in guiding organisations, including private, government and not-for-profit organisations, through the latest NDIS reforms. As Principal Consultant, I work on a contract by contract basis with Divin to help deliver tangible solutions for individuals and organisations preparing to do business with the NDIS. Work in this space includes: - Business and service delivery model reviews - Preparation for NDIS transition - Project development support - Training development & high-level facilitation - IT system training - NDIS trial and roll out support
CentacareSenior Manager Disability
May. 2015 - May. 2016Leadership and management of Centacare’s $20m Respite, Transition and Learning and Lifestyle division; enabling children, young people and adults with disability supported by Centacare to prepare for a smooth transition to the NDIS - Implementation of lean business strategies to achieve $380k efficiencies - Review of service delivery models across Respite & Transition and Learning and Leisure Stream and proposal development for redefined offers under NDIS - Implementation of leadership development strategy; building skills in business principles, commercial management, customer engagement & business development through organic growth
Life Without BarriersBusiness Development & Innovation Manager
Jan. 2015 - May. 2015Devised and implemented strategies to diversify and strengthen LWB QLD’s funding base, including developing, co-ordinating and reviewing innovative responses to emerging government, social and philanthropic funding opportunities across: - Child Safety - Disability - Community Housing - Mental Health - Aged Care
Endeavour FoundationNDIS Product Development Manager
Apr. 2014 - Jan. 2015Queensland area, australiaEnabling NDIS readiness through product development, marketing activities and the introduction of sector engagement initiatives within Endeavour Foundation's Disability & Community Services Directorate; promoting organic growth through the national business and flexible responses to the demands of people with disability seeking innovative, alternative and everyday Ensuring consistency of application and development of the capacity and capability of regional managers and teams in retaining existing business and securing future growth through the introduction of innovative, flexible and responsive local solutions for local people based on lessons learned from the UK and overseas.
MacIntyreHead of Marketing & Development
Jul. 2012 - Oct. 2013Milton Keynes, United KingdomSpearheaded business development and marketing strategies; supporting the charity to pursue its philanthropic endeavours, giving voice to, and increasing awareness of the organisations local, regional and national brand and presence and sector leading initiatives. Increased the organisations bidding success rates from 21% in 2011/12 to 43% in 2012/13; achieving new revenue of £3.1m in 2013 through the benchmarking of competitor pricing and support solutions and introduction of competitive bid pricing strategies. Developed & implemented digital, social and print media campaigns resulting in 50% increase in online traffic through social media, 90% increase in online sales lead generation and 110% increase in families engagement. Successfully transitioned the organisation from strictly B2B (business to business) marketing, positioning the charity and its services in the B2C (business to consumer) sector through the introduction of consumer engaged marketing initiatives and events
MacIntyreHead of Operations - Personalisation (NDIS)
Dec. 2009 - Jul. 2012Milton Keynes, United KingdomDeveloped and implemented a 5 year strategy to transition specialist disability accommodation, supported independent living and day service provision to the UK equivalent to the NDIS Achievements: - Led operational delivery of high quality, person centred support to over 400 adults and young people across 11 geographical regions and 122 services. - Developed and implemented Quality Improvement Strategy and Framework that supported staff to effectively assess and manage the impact of their service on the aspirations, needs and interests of their clients - Identified key business risks, introduced and project managed mitigation strategies resulting in negative bottom line reversal of underperforming contract achieving 200% increased profitability in addition to 5% increase in revenue, 12% efficiencies in operating costs, 25% increase in profit and 81% reduction in agency spend - Benchmarked pricing and key competitor service delivery solutions and introduced a range of pricing strategies that better positioned the organisation within the marketplace. - Established a first class senior management team resulting in improved operational performance, service transformation, and an engaged and competent diverse workforce that improved choice and control and flexibly responded to the needs and wishes of the clients they supported. - Senior Representative for the organisation on a range of consultative, advisory boards and parent forums including Skills for Care, National Skills Academy, Community Service Volunteers, and Community Catalysts Shared Lives Incubator project with Social Finance - Mentored candidates on Skills for Care BAME (Black, Asian and Minority Ethnicity) emerging leaders of social care in the UK programme
MacIntyreHead of Operations - Specialist Accommodation
Jul. 2007 - Dec. 2009Milton KeynesPresented with the challenge of modernising the organisations 24/7 residential care homes to offer greater choice and control to its clients with complex needs, I strategically managed the operational delivery of the national care home business, taking responsibility for ensuring 305 people with complex support needs across 11 geographical regions and 45 services led their chosen lifestyles. Key Achievements: Designed and implemented a ‘Good Outcomes’ Guide framework that focussed staff on meeting the needs and delivering better outcomes for their clients, whilst ensuring compliance against statutory frameworks and regulations Disaggregated block contract arrangements with over 68 government departments and introduced personalised budgets for each person supported in response to the UK’s equivalent of the NDIS Transformed failing nursing home into vital community resource delivering clinical support through a social care model, with a focus on quality of life outcomes for people with life-limiting conditions Coached, mentored and led a team of 12 senior managers; developing their capability and capacity to deliver enhanced outcomes for their clients, and to continually improving business performance. Reversed declines in revenue, achieving 4% increase, 56% reduction in agency spend and increased occupancy of 17% through introduction of robust voids/vacancies management, customer engagement and marketing strategies and implementation of financial procedures/protocols and plans and budgets aligned with the charity’s aims and objectives
MacIntyreBusiness Development Manager
Apr. 2006 - Jul. 2007Milton KeynesIdentification and assessment of local, regional and national development opportunities to secure continued growth and increase sector awareness. Bid writing, management and co-ordination. Oversight of national voids strategy, sourcing and converting referrals to deliver increased capacity from 93% to 98% within first 6 months.
AtkinsBusiness Development Coordinator
Oct. 2005 - Apr. 2006Cambridge, United KingdomCoordinated business development and bidding activity across the Property & Surveying national business. Managed bidding process and supported cross business opportunities
Family Support Services NW LtdBusiness Administrator
Jan. 2001 - Oct. 2005RawtenstallDeveloped and implemented key business processes and systems to support service delivery following national reform. Managed and co-ordinated recruitment, training, compliance and business management processes
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