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Network Power<100 people
Roles
💸50%
Marketing
✔️50%
IT
👍50%
Sales & BizDev
Geos
🇧🇷50%
Brazil
Work Background
Self-employedCo-Founder, Bussiness Partner
May. 2017Successfully joined multiple regional companies shareholdings & partnerships in MEA region, in various industries: Energy & Mining, Technology & Digital Services: (Telecommunication, Digital Apps startups, Gold Mining)
Badr AirlinesNetwork Administrator
Dec. 2010 - Dec. 2011- Network Administration.
- IT.
- Executive Office support-team member.
National Information CenterProject Support engineer
May. 2010 - Dec. 2010Sudan- Assist the project manager and project team in meeting project objectives.
- Monitor progress schedule to ensure timely completion of works.
- Evaluate and report on rectification status and quality standards at various stages.
New ZoneBTS Installation team leader
Jun. 2009 - Sep. 2009Sudan- Khartoum- BTS Installation, commissioning and maintenance (Huawei Equipments)
- NEC microwave installation and commissioning
- Site survey for microwave LOS Jetnet project.
- Optix RTN microwave installation and commissioning
- Site preparation (Shelter and Power Supply)
Red Bull MOBILE Saudi offered by FNTSr. Manager, IT Services & Enterprise Infra
Dec. 2023 - Mar. 2024Saudi Arabia · On-site
Red Bull MOBILE Saudi offered by FNTConsultant, Commercial Digital
May. 2021 - Dec. 2023Saudi Arabia · On-site• Successfully established and led a software development house, assembling cross- functional teams to deliver high-quality software solutions. Oversee project budgets, resources allocation, timelines, and business owners’ requirements, optimizing project outcomes and controlling costs. Managed and coordinated both offshore and onsite software development teams, fostering collaboration and efficient project execution. Spearheaded the management of digital marketing platforms, enhancing customer engagement and optimizing conversion rates. Leading cross-functional SDLC teams, ensuring the timely delivery of software solutions while maintaining quality standards. Established and directed the Commercial PMO, aligning projects with strategic business goals and monitoring financial aspects. Conducted comprehensive business analysis to identify requirements, gaps, and opportunities, facilitating informed decision-making at critical startup launch timeframe. Leveraged cloud infrastructure to enhance scalability and reliability, resulting in improved system performance and reduced downtime. Implemented digital value management strategies, resulting in increased ROI and measurable business outcomes. Collaborated with stakeholders to define projects scope, objectives, and deliverables, ensuring alignment with organizational goals. Provided leadership and mentorship to team members, promoting professional growth, and creating a positive work environment.
JawraaConsultant
May. 2021 - Jan. 2023Riyadh, Saudi ArabiaLed a dynamic team of onshore and offshore software development professionals, overseeing the end-to-end Software Development Lifecycle (SDLC), from requirement analysis to deployment, ensuring timely and high-quality deliverables. Established and Managed operational setup of a Software Development House that involved Set up tools and technologies for version control, project management, communication, and quality assurance. Developed a tailored project management framework that integrated agile methodologies, ensuring efficient development cycles and iterative improvements.
Beyond Technology Al SaudiaIT Services Center Manager
Jan. 2018 - Jun. 2021Saudi Arabia• Developing an effective governance operating model and manage the overall framework that governs the interactions of all services with external entities (ISPs, Vendors, Partners, Customers)
• Structure all service improvement initiatives covered under the organization “Continual Service Improvement (CSI) profile”; which includes all processes related to BT Services as well as third parties.
• Manage the service performance of BT Al Saudia and communicate the statistical measurements to the global performance team of BT for both Service Assurance and Service Delivery metrics.
• Services planning around marketing, selling and delivering of BT services; finding the appropriate tools and techniques for platforms best practices; that are associated with MEA region business trends and environment.
• Managing the corporate Cisco tools: Smartnet, PAL, PSS, LCA, CCW and other partner programs.
• Develop and continuous revisions of Services support packages of BT MEA projects, to assist in increasing the organization’s ROI vividly. • Managing Service Support Teams and follow up their performance reports.
• Managing BT Al Saudia Services related projects within the kingdom of Saudi Arabia, engaging initially with presales in identifying sources of risks and opportunities that may have impact on the proposal inputs (Pricing, SLA, Contractual terms, ..).
• Leading all organizational activities associated with delivery of Services Projects and Customer Satisfaction Lifecycle
• Service governance and control assets management, configuration management and technical team defined roles and responsibilities.
• Resolve escalated critical projects and implementation matters that affecting the service in all aspects. • Support and monitor major service projects, budgets, priorities, standards, procedures, SLAs, metrics and overall performance.
• Maintain excellent customer relationships by managing customer service plans and attend frequent meetings with the customers.
BT AlsaudiaIT Services Center Team Leader
Oct. 2012 - Dec. 2017saudi arabia Incident Management
BT Cloud Compute support & Projects Management
Products & Services delivery cycle management, from design to successful delivery implementation and operational activities control.
Internal organization systems and softwares management.
MPLS first line support
IT End User Support and assets management
Network Management and Service Assurance (LAN/WAN/MPLS)
Video and Remote Sites services management.
Service Delivery of international and local circuits (IP-VPN, SIP, DIA, ..)
Managing service projects in different ICT/MS areas (MPLS, Cloud Compute, DR, Data Analytics, DC)
Successfully designed Service SLA's in accordance with the organization standards that meets projects and customers requirements, and in alignment with third parties underpinning contracts.
Professional use of Cisco tools (Smartnet contracts, CSAT-Pal, TAC, asset recovery)
Coordinate between the company departments, during various BT projects phases since the initiation stage supporting PMO team, Ordering team, logistics, FE's and until client's services are in operation.
Ranco PrecastTechnology Support Professional
Jan. 2012 - Sep. 2012Saudi ArabiaNetwork Administration.
Project Planning.
ZainTelecommunication Engineer/ apprenticeship
Oct. 2009 - Apr. 2010Sudan- Khartoumparticipated in the following projects:
- Network Upgrade toward MSS R5.1 project.
- MSC in Pool (new pool build-up).
- ATM to IP conversion.
- PRI migration.
- Astellia System for performance management and monitoring system.
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