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Work Background
ComcastSr. Director Operations - Xfinity Mobile
Mar. 2019 - Dec. 2024Philadelphia, Pennsylvania, United States* Launched and operated a new mobile service for Comcast to strengthen Xfinity brand and provide customers with the most desired products and services.
* Developed organizational plan and staffed teams to provide release management, change management, incident management, network management, performance engineering, and network monitoring functions for the newly formed Xfinity Mobile service. * Cultivated start-up culture to drive new capabilities quickly and overcome process challenges that encumbered agility. Fostered fail-fast / experiment often / learn quickly mindset within teams to accelerate business and launch readiness. * Assembled a network management team that established and maintained networks between Comcast and Verizon, providing a path for Xfinity Mobile to activate new services as well as obtain usage data used to bill customers.
* Developed data-driven insights to guide network management strategies and improve operational efficiencies across established networks. Connected global call centers to Xfinity Mobile Backoffice Systems thus ensuring 24x7 customer voice and chat support coverage.
* Established observability and reliability teams that built monitoring into all applications and used data to forecast future component failures to avoid customer-impacting outages. * Lead Root Cause Analysis for customer impacting failures to drive continuous improvement processes to mitigate repeat failures.
* Developed the Business Continuity Initiatives, maintained a Disaster Recovery Plan, and conducted data center/service failover war games semi-annually
* Managed engineering teams across three continents to provide 24x7x365 operations coverage for technology stack supporting mobile products and services.
ComcastDirector - Internet Services
Jan. 2014 - Dec. 2017Philadelphia, Pennsylvania, United States* Developed new products and services to drive Comcast’s top-line growth, strengthen Comcast brand, as well as provide customers with best Internet products available. * Enabled Comcast to defend challenges from disruptive innovations and resource constraints. * Architected high-speed internet usage-based billing system to enable another revenue stream for Comcast’s high-speed internet product.
* Deployed IPv6 addresses to 20 Million cable modems to sustain growth of new customers beyond IPv4 address. * Developed tools and technology solutions through standards development organizations and programs to ensure that Comcast’s high-speed internet customers obtained the best service per subscription level.
* Engineered network of Comcast’s speed test infrastructure, which performed 1 Million speed tests per month and provided customer assurance on broadband speeds as tool to diagnose broadband connection problems. * Developed internet standards for measuring broadband performance with internet engineering task force.
* Represented Comcast at FCC on Measuring Broadband America initiative, providing US broadband consumers with metrics to make informed purchasing decisions. * Worked with CableLabs to develop technology standards to address buffer bloat on DOCSIS network.
* Managed $200M consumer premise equipment program to ensure cable modems met or exceeded minimum requirements for customers to achieve new speeds. * Developed and released OpenSource PacketCable Multi-Media (PCMM) software to enable quality of service (QoS) on cable access networks. * Managed $220M annual budget. Directed a team of 50 engineers, four engineering managers, and 5 senior managers across multiple offices in US.
* Instituted Agile and Lean principles across teams to enable just-in-time delivery of projects and work products as well as integrate continuous improvement techniques to improve quality.
ComcastSenior Manager - Internet Systems Engineering
Jan. 2010 - Dec. 2014Philadelphia, Pennsylvania, United States* Developed new products and services to propel Comcast as leader in North American broadband market. Launched products to enhance customer service offerings by leading cross-functional team in delivering common goal. * Directed deployment of DOCSIS 3.0 to support the new Extreme 105 Mbps service to Comcast’s high-speed internet customers. * Architected deployment of Comcast’s Usage Meter to 16MM high-speed internet subscribers. * Developed and launched Xfinity Signature Support Product.
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