Thi Nguyen

Customer Success | Project Coordination | Quality & Process Management

Call CenterCustomer Support RepresentativeAppointment SetterCall Center TrainerCustomer ServiceCase ManagerChat SupportLive ChatCustomer Care SpecialistService Quality ManagerComplaint Resolution Specialist

Thi Nguyen is a distinguished professional in customer success and project coordination, renowned for spearheading a customer retention strategy that boosted client retention rates by 35% within a year. As a leader in quality and process management, Thi successfully implemented a Six Sigma initiative that reduced operational costs by 20% while enhancing service quality. Recognized for exceptional project management skills, Thi coordinated a cross-functional team to deliver a multimillion-dollar software deployment two months ahead of schedule. Thi's innovative approach to customer engagement earned the company an industry award for excellence in customer service.

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Work Background

Workforce Management

Shopee XpressWorkforce Management

Jun. 2025 - Oct. 2025Ho Chi Minh City, Vietnam

Quality Assurance Specialist

ConcentrixQuality Assurance Specialist

Oct. 2024 - Jun. 2025

Quality Assurance Specialist

Synagie Group Asia & EuropeQuality Assurance Specialist

Jul. 2021 - Oct. 2024Ho Chi Minh City, Vietnam

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