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Work Background
National Vision Holdings IncDirector, Professional Relations
Aug. 2015 - Jul. 2025Duluth, Georgia, United States
Emerging VisionDirector of Franchise Development and Strategic Partnerships
Jan. 2014 - Dec. 2015
American Optical Services /Exela Hearing ServicesSr. Vice President Clinical Services
Nov. 2009 - Oct. 2014Las Vegas, Nevada, United StatesAmerican Optical Services is a company which was created to acquire and operate Ophthalmology and Optometry practices throughout the United States.
Vision Care Holdings, LLCDirector of Professional Services and Recruitment
May. 2007 - Nov. 2008Vision Care Holdings, LLC (parent company of EyeGlass World & The LASIK Vision Institute), a retail manufacturer and marketer of eyeglasses, contact lenses and refractive surgery with 100+ locations in 30 states and annual revenues of approximately $170M. Director of Professional Services and Recruitment 5/2007 to 11/2008. Leadership responsibility for all aspects of recruiting for the entire organization of approximately 1,300 associates from the Director level and below, including surgeons, optometrists and opticians. Responsibility for all aspects of patient care through approximately 30 surgeons and 150+ optometrists. - Responsibilities included all recruitment for company associates from the director level and below and all Doctors (surgeons, optometrists and opticians). All professional salary and contract negotiations, credentialing, training, orientation, standards of care and conflict resolution. - Represented company at conventions, meetings and professional colleges throughout the United States. - Organized, established funding, and hosted continuing education programs for the optometrists. - Developed strategic vendor partnerships. - Lead recruiting department staff. - Established standards of care. - Improved communication and teamwork with operations, training, recruiting and professional services.
America's Best Contacts & EyeglassesVP Professional Services
Jan. 1989 - Dec. 2005America’s Best Contacts & Eyeglasses, (wholly-owned subsidiary of National Vision, Inc., 4th largest US Optical Company), $110M manufacturer and retail marketer of eyeglasses and contact lenses. Vice President, Professional Services 1997 to 2005. Part of senior management team with leadership responsibility for all aspects of patient care through approximately 150 employed full-time Doctors in 22 states with a payroll of approximately $18M. - Responsibilities included all Doctor recruitment and retention, interviews, contract and salary negotiation, credentialing, training and orientation, setting and maintaining standards of care, peer review and conflict resolution. - Represented company at conventions, meetings, and professional colleges throughout the United States. - Established and monitored standards of care of all doctors associated with company. - Product development and evaluation. Budget planning and Profit & Loss responsibility for department. - Developed strategic vendor partnerships. Problem solving/conflict resolution. - Organized, established funding, and hosted continuing education programs. - Structured and streamlined patient processing systems and record keeping. - Developed improved efficiencies in patient care while enhancing quality of care and increasing employee/doctor productivity. - Public speaking at corporate functions and seminars. - Managed, mentored, trained and motivated professional employees to achieve results and increase efficiencies. - Improved communication and teamwork with operations and professional services. Director, Professional Services, 1989 to 1997. Elevated to corporate management role after serving five years as independently contracted optometrist of company. Responsibilities same as above. Grew company from 30 locations to 100+ locations. Served as company motivator for all staff, management and doctors. Managed the customer service program and staff training program.
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