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Work Background
QoreGroup Head, Operational Excellence
Jun. 2022Lagos State, NigeriaOversee continuous improvement initiatives as well as guarantee adherence to set standards. Increase awareness of service delivery value chain by leading development team to execute automated transaction tracking system across organization's electronic channel and payment apps. Assure company success by establishing key performance indicators for all functions. Served as analyst for processing change and improvement and designed corporate goal-setting strategies. • Digitalized all company processes by implementing multiple cloud solutions to automate manual processes. • Streamlined operations by 99.9% via defining and improving basic working standards and procedures. • Enhanced overall efficiency of organization's value chain by developing Dev Ops and Lean strategies. • Identified and secured development opportunities in co-ordination with management. • Optimized overall services by formulating and deploying zero initiative strategies. • Improved organization's security posture by 98% by creating ISMS to achieve ISO 27001 certification.
AppZone GroupOperational Excellence Manager
Oct. 2016 - May. 2022Lagos, Nigeria• Project managed the implementation of an Information Security Management System (ISMS) to ensure the organization’s achievement of ISO 27001 certification. • Manages organization’s governance risk & compliance by efficiently coordinating audit exercises for relevant industry or regulatory certification requirements like PCIDSS, NDPR, IRM. • Pioneered the implementation and deployment of Dev Ops and Lean strategies across the organization, aimed at offering value to company clients. • Effectively coordinated the implementation of an organization-wide zero initiative strategy, a strategy to ensure zero-tolerance for service or application downtime. • Coordinated the definition, documentation, and refinement of operating standards and processes for the organization's core operations resulting in the improvement of the organization’s value offerings. • Implemented and integrated newly defined practices into the organization's day-to-day operations. • Led a team of developers to implement an automated transaction monitoring systems across the organization's electronic channel and payment applications improving visibility to the organization’s service delivery value chain.
High Tech SynergyBusiness Support Analyst
May. 2014 - Sep. 2016Lagos NigeriaPartner Management Solution (PMS) for a Telecommunications Operator, Globacom Nigeria • Effectively managed the nationwide support for a supply chain solution. Deployed Solution was aimed at providing transparency to partners and collaborators of business by giving ‘view’ access to trading transactions with a leading telecom operator (Globacom Nigeria). • Enhanced availability and health of a 2 terabyte (TB) database by performing database maintenance checks for objects and jobs. • Facilitated clients’ business reporting needs by generating and presenting business specific reports using data manipulating languages. • Coordinated first level and second level database and application supports activities for an application with over 2000 users.
High Tech SynergyProject Manager
Nov. 2013 - Apr. 2014Lagos, NigeriaPartner Management Solution (PMS) for a Telecommunications Operator, Glo Mobile Ghana. • Ensured control of scope, cost, time, and quality in all projects, illustrating the impact of any variation, and providing corrective actions. • Managed project meetings to report progress, provide project status updates or facilitate effective communication between stakeholders. • Oversaw work execution and creation of all project deliverables, ensured clarity in the capture and analysis of project/client requirements to facilitate an effective solution proposition, system design, and architecture. • Ensured necessary communication to core-management about project risks with action steps on how to mitigate their effects and key stakeholders (including clients’ middle and top management personnel) participation in delivering projects. • Enforced adherence to organizational project standards while executing projects and produced reports for both internal use and client management needs when necessary. • Developed project assets and templates while ensuring all project details were properly documented.
High Tech SynergyImplementation Analyst
Jan. 2012 - Oct. 2013Lagos, NigeriaImplementation of Partner Management Solution (PMS) for a Telecommunications Operator, Glo Mobile Ghana. Jun. 2013 – Apr. 2014 • Conducted a nationwide end to end deployment and implementation of a supply chain solution for Glo Mobile Ghana within 3 months. The deployed solution was aimed at providing transparency to partners and collaborators of business by giving ‘view’ access to trading transactions with the operator. • Achieved a 100% implementation success, effectively managing clients’ expectations by designing and executing a flexible implementation plan. • Delivered seamless system integration with client’s legacy applications like Oracle E-Business Suite, Dealer Partner Incentive Management System via dblink. • Designed and developed the integration of trade partner incentive indicator portal, offering business executives visibility into key business partner incentive indicators. • Ensured proper change management by thoroughly mapping of business processes with system features and developing bespoke user training materials.
High Tech SynergyBusiness Analyst
Feb. 2011 - Dec. 2011Lagos, NigeriaDESIGN AND DEVELOPMENT OF HTS FINANCIALS HIGH TECH SYNERGY LTD. An Accounting/ Enterprise Resource Planning Solution for various Small and Medium Scale Enterprise. Improved System Business Rules by analyzing Industry Business Operations through proper Business Case Documentation. Innovated System Functional Requirements through the analysis of Software Industry Gaps. Improved System Quality Assurance by developing insightful System Use Case Test Procedures. Improved System User Experience by analyzing System UI and System Database, developing bespoke User Manuals for effective Change Management. SOLUTION BASELINE OF AUTOREG AND EGOLE SHOPPING MALL COURTEVILLE BUSINESS SOLUTIONS PLC. Performed Industry Gap Analysis of Egole Shopping Mall e-commerce website. Supervised implementation of key industry based functionalities, improving site’s competitive advantage. Ensured documentation of System Use Case Test Procedures for versioning. Develop User Manuals
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