Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
💸50%
Marketing
✔️50%
IT
✨50%
Business Owner
Geos
🇰🇪25%
Kenya
🇵🇭25%
Philippines
Work Background
AthenaExecutive Assistant XP
Jul. 2025Kenya, NairobiOptimize your member's time and priorities through strategic thinking and proactive execution
Manage high-stakes scheduling, communications, and complex logistics
Drive research and strategic initiatives forward
Build trust with your member's extended network and stakeholders
Create executive-ready presentations and content
Anticipate needs and solve problems before being asked
Collaborate with your member's executive coach to ensure aligned priorities and seamless execution
CCI KENYAQuality Analyst
Sep. 2024● Monitor, listen to, and evaluate live or recorded calls to assess quality, compliance, and service standards.
● Ensure agent adherence to scripts, procedures, and company/customer service protocols.
● Provide constructive, actionable feedback to agents to enhance performance and communication.
● Identify training gaps and collaborate with trainers to design and deliver skill enhancement sessions.
● Ensure compliance with company policies, industry regulations, and data protection guidelines.
● Generate performance reports capturing key metrics such as call quality, customer satisfaction, and adherence.
● Present insights to management for continuous improvement in service delivery and customer experience.
● Recommend process improvements and technology upgrades to streamline call center operations.
● Support conflict resolution by addressing call-related complaints and mediating solutions professionally
CCI KENYASales Representative
Jan. 2023 - Oct. 2024• Promote AT&T products and services to maximize sales and customer satisfaction
• Handle high-volume inbound customer calls with professionalism and a positive attitude
• Address customer inquiries, resolve concerns, and ensure timely issue resolution
• Negotiate contracts and close sales to meet or exceed performance targets
• Open, manage, and maintain accurate customer accounts and records
• Recommend tailored products, services, and plans based on individual customer needs
• Present product features and benefits while handling objections effectively
• Escalate complex or unresolved issues to supervisors when necessary
WESTERN PUMPS LTDContract Administrator
Jun. 2021 - Jul. 2022Nairobi County, Kenya
Intch is a Professional Networking App for the Future of WorkSee more people like Elvis on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1785112 people
239
Operations and Data Management Profesional @ AssignIT International
19
Imaging technologist
16
MANAGEMENT CONSULTANT AND BUSINESS CONSULTANT @ Perfometer Agribusiness Limited
168733 people
17
Client Relationship Manager
19
Customer Experience Manager
21
Executive Assistant to the CEO @ Empower Hope