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Work Background
GlobantDelivery Director
Apr. 2025ArgentinaAs Delivery Director at Globant, I orchestrate client success through strategic leadership and operational excellence. My role encompasses: Client Relationship Management Foster enduring client partnerships built on trust, transparency, and consistent value delivery Serve as strategic advisor to identify evolving business needs and translate them into actionable delivery roadmaps Proactively anticipate client requirements through deep understanding of their industry challenges and objectives Service Delivery Excellence Lead high-performing cross-functional delivery teams with a focus on quality, efficiency, and business impact Implement agile methodologies that balance rapid execution with flexibility to adapt to changing priorities Drive conflict resolution through collaborative problem-solving and establish clear escalation pathways Financial Stewardship Oversee delivery P&L with strategic resource allocation to maximize ROI Identify optimization opportunities that reduce operational costs while enhancing service quality Develop data-driven forecasting models to ensure accurate budget planning and financial predictability Continuous Improvement Transform client feedback into actionable service enhancements through structured improvement frameworks Pioneer innovative delivery approaches that differentiate our offerings in competitive markets Establish measurable KPIs that align with both business objectives and customer satisfaction metrics Strategic Leadership Cultivate strategic partnerships across organizational boundaries to create integrated service solutions Mentor delivery leaders to build organizational capability and resilience Drive organizational transformation initiatives that strengthen our delivery capabilities With a track record of successful project delivery and business growth, I combine strategic vision with hands-on execution to consistently exceed client expectations while driving operational excellence.
GlobantSenior Delivery Manager
Aug. 2021 - Apr. 2025ArgentinaAs Delivery Manager Sr @Globant these are some of my responsibilities • Maintaining positive relationships with customers. • Identifying customer needs and overseeing service delivery within the business context. • Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. • Managing finances and budgets. • Determining ways to reduce costs without sacrificing customer satisfaction. • Assessing customer feedback and using your creativity to establish, improve, and refine services. • Remaining organized and meeting deadlines. • Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise
Global Hitss Cono SurRelease Train Engineer (RTE) - SAFe°
Oct. 2019 - Aug. 2021Buenos Aires, ArgentinaMy major responsibilities: facilitate the Agile Release Train (ART) events and processes and assist the teams in delivering value, communicate with stakeholders, escalate impediments, help manage risk, and drive relentless improvement. Other tasks under my responsibility: Establish and communicate the annual calendars for Iterations and Program Increments (PIs). Facilitate PI Planning readiness by fostering a Continuous Exploration process which drives the synthesis of a Vision, a Roadmap, and Backlogs, and through Pre- and Post-PI Planning meetings Facilitate the PI planning event Summarize Team PI Objectives into Program PI Objectives (the RTE) and publish them for visibility and transparency. Summarize program PI objectives into Solution PI Objectives (the STE) and publish them for visibility and transparency Coach leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets. Help manage risks and dependencies Escalate and track impediments. Customer: Claro Video (IPTV, OTT, VOD, Set Top boxes)
Global Hitss Cono SurService Delivery Lead
Oct. 2019 - Mar. 2020ArgentinaMain point of contact for business units to meet the Development requirements Ensure alignment between business needs and strategy and the Operational Development plan Full understanding of the activities of support areas, including plans, activities, strategies and tactics Support business units in prioritizing projects and initiatives in relation to IPTV, OTT, VOD, Set Top boxes deployments. Also: Identify and mitigate risks, determining and measuring the business results obtained from the implementation of Development solutions. Proactively identify areas in which Development can be used to leverage the value of business initiatives. Being a business partner, helping to plan and develop future projects. Work together with other Development groups to ensure that the needs of the business units are being met within the planned deadlines and budgets, according to pre-established standards. Design documented business solutions: register and analyze business needs, establishing requirements and prioritizing them according to business potential and other predefined criteria. o Monitor the acceptance of solutions for business units, ensuring compliance with predefined requirements. Customer supported: Claro Video (IPTV, OTT, VOD, Set Top boxes)
IBMClient Solutions - US & SSA Squad Product Owner
Feb. 2018 - Jul. 2019ArgentinaThis role is responsible of the implementation of Agile/Scrum practices in the management of Asset Engagement, Transition and Transformation projects. PO is responsible of the funnel of work management, backlog prioritization and approval of deliverables.
IBMTransition and Transformation Project Manager - Integrated Supply Chain
Apr. 2013 - Jan. 2018US and Global AccountsTransition and Transformation Project Manager. Managing E2E US/EMEA and global T&T project within Asset Management competency. Contract gap analysis, technical solution review, financial and resource management, service implementation and customer relationship management are part of my duties in this role.
IBMProgram Manager - Complex Projects management: Global Request for Services.
Oct. 2012 - Mar. 2013This role ensures that client needs are satisfied through the formulation, development, implementation and delivery of application solutions in response to client requirements expressed in approved service requests. I manage efforts of IBM and client employees as well as third-party vendors to ensure that an integrated solution is provided to meet the client needs. I am responsible for the overall project plan, budget, structure, schedule and staffing requirements for the delivery organization. I hold overall responsibility for cost, schedule and contractual deliverables, reporting to executive level. Knowledgeable of PM methodologies, emerging technologies and technical architectures pertaining to the client served. Most important projects handled: • Migration of SAN storage supported by IBM to SAN storage supported by Novartis 3er party vendor (EMC). • Data Center migration from IBM operated DC to Novartis operated DC. • People managed: 2 IBM PMs. 3 IBM Engineers, 3 Service Managers, 16 IBM Technical resources
IBMProgram Manager --- Complex Projects: Identity and Access Management Automation Program Lead.
Apr. 2011 - Sep. 2012ArgentinaResponsible for performance, cost, scope, schedule, quality, and appropriate business measurements for projects in the ID Management area. The set of projects managed involved the implementation of innovative solutions in the ID Management area, implementing a new security model, and deploying the IBM designated tool for Shared ID management in Novartis Global Account. In addition, as an experienced PM, I mentored Junior and Semi Senior PMs in their career development. Most important projects handled: • Implementation of Security & Risk Management global solutions in Novartis Account (worldwide) • IBM Tivoli Identity Management (Automated solution) • People managed: 3 IBM PMs, 6 IBM Engineers. 6 IBM Technical resources.
IBMProgram Manager --- Service Development
Oct. 2010 - Mar. 2011As part of Transition and Transformation phase, I was in charge of the Service Deployment projects which involved deploying monitoring tools in the servers operated by IBM and ensuring the solution worked in adherence to compliance requirements, security policies and Identity and access management procedures. Coordinated and supervised the PMs assigned to the different implementation projects, and developed and implemented a single management system which served the purpose of controlling the projects’ progress and reporting status and accomplishments to the customer through a single and unified methodology. The tools deployed included: • IBM Tivoli Identity & Access Management implementation. TSCM, TADDM, SRM, etc. • People managed: 20 IBM Technical resources, 6 PMs
IBMAccount Management Team Lead
Jan. 2009 - Nov. 2010Team lead that aided, advised, guided and served as the escalation point of Junior and Semi Senior DPEs. For the accounts managed, constructed partnerships between clients, team IBM, vendors, and subcontractor organizations and managed the implementation of these partnerships to address business opportunities for the IBM Corporation. Mastered skills in client relationship management (manage client relationship, expectation, satisfaction, loyalty), business management (contract management & negotiation) and growth (consultative selling, develop offerings, and solution strategy), financial management (financial strategy, forecasting), program management (manage account performance, transitions and change) and team management (team building, motivation, leadership). • Lead of Delivery Project Executives providing support to American Express, Ameriprise, Hitachi, ING, Lenovo, Michelin and Welch Allyn accounts. • People managed: 5 Semi Senior and Junior Delivery Project Executives.
IBMDelivery Project Executive
Aug. 2007 - Nov. 2009Ensured the execution of the services agreement between IBM Argentina and the client through the management of either internal IBM or contracted service providers. Effectively managed the service providers ensuring the contract obligations were fulfilled within budget, audit readiness, business compliance and adherence to internal IBM business controls. Drove focus on cost reduction of service delivery by implementing ongoing service quality improvements. Managed overall cost of delivering service, conducting annual reviews of service Documents of Understanding and negotiating service delivery budgets. Held accountable for the provisioning of monthly and general ledger reconciliation. Participated in overall account planning and strategy. Provided guidance to delivery organization regarding customer support requirements and needs. • Account manager of American Express and Ameriprise accounts • People managed: + 250 full time employees from IBM Technical teams supporting 7 different service lines.
IBMRelationship Manager & Project Manager
Mar. 2004 - Jul. 2007Customer relationship owner and accountable for improving overall customer satisfaction targets. Responsible for building and maintaining strong client relationships at all levels with the objective of being a trusted business partner. Proactively worked with client to identify their business objectives, priorities and directions, critical success factors and applied this knowledge to establish and implement an Account Strategy. In charge of meeting Service Level Agreement (SLA) objectives, escalation point of Technology issues in Argentina and Latin America and Caribbean (LAC) region, change approver over technical environments, project control fulfillment.
IBMSr System Analyst - Development
May. 2002 - Feb. 2004Management of business application development, negotiation with development provider, creation of development standards and set up/ administration of technical development environments.
American ExpressSr. Technician - Development
Jan. 2001 - Dec. 2002Management of external suppliers. Defining development standards for business applications
ITS S.A.Coordinator End User Services
Jan. 1997 - Dec. 2000Desktop support coordinator. Management of stock and suppliers. Help Desk responsible. Desktop support, on site support (+1000 workstations)
Banco Santander RioIT Analyst
Jan. 1997 - Dec. 1998
FARNCaptación de Fondos
Jan. 1991 - Dec. 1997Fundrasing and communications
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