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Work Background
Hej Babes Retreats & CommunityFounder
Aug. 2024Stockholm, Stockholm County, Sweden
Hej Babes RetreatsFounder
Aug. 2024Stockholm, Stockholm County, Sweden
SAS - Scandinavian AirlinesSenior Digital Product Owner
Jan. 2023Stockholm, Stockholm County, SwedenDigital product ownership of SAS Customer Service Frontend including chatbot and partner knowledge platform (SSI)
Driving the implementation of a new Customer Service Frontend
Driving the customer self service agenda across Customer Service and IT/Digital teams
Fostering and driving an agile work environment in the Customer Service organization
SAS - Scandinavian AirlinesDigital Product Owner
Aug. 2022 - Dec. 2022Stockholm, Stockholm County, SwedenCo-Leading the co-creation of the NDC (New Distribution Capability) product for SAS from a commercial perspective. Ownership of the product roadmap for the NDC product at SAS
Ownership of the implementation of the SAS NDC product
Ownership of the SAS NDC product from a product perspective
Greenstorm MobilityHead of Product
Nov. 2021 - Jun. 2022Kufstein, Tyrol, Austria
Greenstorm MobilityProduct Owner
Apr. 2021 - Nov. 2021Kufstein, Tyrol, Austria
Expedia GroupArea Manager Austria, Switzerland & South Tyrol
Jul. 2018 - Nov. 2020InnsbruckWith my team I drive acquisition growth in Austria, Switzerland and South Tyrol. We bring new hotels and apartments on board and help them excel on our platform.
Expedia GroupArea Manager Austria, Switzerland & South Tyrol
Jul. 2018 - Nov. 2020InnsbruckWith my team I drive acquisition growth in Austria, Switzerland and South Tyrol. We bring new hotels and apartments on board and help them excel on our platform.
eventfactory GmbHProject Manager
Jan. 2018 - May. 2018Innsbruck
Finest WeddingsFounder
Nov. 2017 - Sep. 2025Austria, SwedenFinest Weddings is your partner in crime when it comes to your wedding. We help you, couples from all across the globe with planning your wedding in the Austrian & Italian Alps. We plan everything from a barn wedding by a rustic farmhouse, a wedding in the snowy fields high up the mountain, a summary wedding by the picturesque lake to a pompous wedding in the heart of Kitzbühel.
Booking.comImplementation Specialist
Jun. 2016 - Nov. 2017Amsterdam• Managing global product implementations for 180+ sites
• Influencing and aligning stakeholders locally and centrally
• Product management of several internal products
• Planning, coordinating and constructing effective communication
• Creating monitoring processes and feedback loops
• Planning education needed to support effective implementation
• Supporting product teams with recommendations of rollout strategies
• Supporting local offices in managing incoming product rollouts
Booking.comCustomer Service Team Lead
May. 2015 - May. 2016Amsterdam• Developing, training and quality controlling a team of 16 Customer and Accomodation Service Agents
• Ensuring targets are met
• Cooperating with fellow Team leaders, offices and departments to align and exchange practices
• Initiation of and cooperation in multi-team and multi-department projects
• Resolving escalated Customer Service issues
Booking.comAccount Manager
Jun. 2013 - May. 2015Innsbruck• Managing the development and performance of different regions each encompassing more than 500 properties (this included acquisition, performance consultations, negotiations - inside and outside sales) • Organization and delivery of workshops for partner, tourism unions and schools • Organization and delivery of brandings to promote the brand locally • Innovation on a local level to remain relevant for our stakeholders • Mentoring and training of new staff
Casinos AustriaPromotion Assistant
Nov. 2012 - May. 2013Seefeld in Tirol• Conceptualizing, organizing, executing and evaluating events and tournaments • Developing and executing measures to increase the frequentation of the Casino • Designing the print and online marketing material • Extending the local network • Online marketing including maintenance of brand.com and updates on social media presences
• Establishing cooperations with travel agencies, tour operators, hotels and bus operators creating
Winter Festivals AustraliaEvents Manager
Feb. 2011 - Sep. 2011SydneyMy role of Events Manager included the positions of Functions Manager, Marketing Assistant, Sponsorship Assistant and Food Stall Manager. The duties include but are not limited to:
Functions Manager
• Acquiring and liaising with catering partners
• Developing corporate hospitality packages
• Acquiring function clients, developing function proposals
• Planning room layout, preparing function run sheets
• Coordinating staffing requirements
• Briefing event assistants on supervising the function Sponsorship Assistant
• Identifying and acquiring sponsorship partners
• Drawing up and negotiating sponsorship agreements
• Assisting in the development and implementation of sponsorship activations
• Ensuring contractual agreements are met Marketing Assistant
• Drafting, designing and publishing of the weekly Newsletter
• Social Media updates
• Drafting Press Releases Food Stall Manager
• Researching suitable food vendors
• Developing partnership proposals, terms and conditions
• Vendor support before, during and after the event
• Site setup coordination
• Ensuring timely payments of fees, legal requirements are met and necessary permits obtained
• Supervision of on-site operations via reports from Event Managers
Urban Purveyor GroupAssistant Manager
Nov. 2010 - May. 2012SydneyI worked as an Assistant Manager at the Bavarian Bier Cafe's in Manly, York Street, Bondi, Entertainment Quarter as well as in the Löwenbräu in the Rocks. In this position I was responsible to create and environment that achieves 100 % customer satisfaction at every transaction. This included:
• Leading teams of up to 20 people
• Recruiting, training and motivating staff • Rostering including forecasting
• Promoting the venue to local customers and businesses
• Quality and Cost control • Ordering and Stock control
• Dealing with customer complaints and reviews
• Developing improvement and growth strategies
• Budget management and control of overall financial performance
• Daily project management including incentives and presentations
• Managing and running private and corporate functions • Managing staff files (work rights review, keeping track of training process, pay review)
• Operating the multimedia environment
Moo Gourmet BurgersBranch Manager
Apr. 2010 - Nov. 2010Kitzbühel, Austria
Sportpark KitzbühelEvents Assistant and Waitress
Nov. 2009 - Jan. 2010Kitzbühel, Austria
Grand Tirolia Golf & Ski ResortGuest Relations Officer
May. 2009 - Nov. 2009Kitzbühel, Austria
Eurotours GmbH InternationalTravel Agent (Internship)
Mar. 2008 - May. 2008
EasystaffPromoter
Jul. 2007 - Aug. 2009Kitzbühel, Austria
ZipferPromotions Agent
May. 2007 - Jul. 2007
Highways Music PubBartender and Waitress
Jan. 2007 - Jun. 2009
Rote Teufel ski schoolSki and Snowboard instructor
Dec. 2005 - Jan. 2008
Hahnenkamm Ski RaceEvents Assistant
Jan. 2005 - Jan. 2008
T. F. TRAVELTravel Consultant (Internship)
Jul. 2004 - Aug. 2004
Kitzbühel TourismusTourism Agent (Internship)
Jul. 2003 - Aug. 2003
ZT Wunderer GmbHSecretary
Aug. 2001 - Dec. 2008
Austrian Open ATPEvents Support
Jan. 1999 - Dec. 2007
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