Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Customer Experience Director
ZenchefCustomer Experience Director
Apr. 2023 - Aug. 2025Ville de Paris, Île-de-France, FranceLead and scale a pan-European customer experience team of 50, managing 5 Team Leaders, within the context of a dynamic M&A strategy involving three companies. Define budgets and KPIs for onboarding and customer care, deploy AI and self-serve strategies, and optimize tools and processes to unify operations and enhance scalability. Drive data-driven improvements to boost customer satisfaction and operational efficiency in a fast-growing, international environment.
Team Lead Support & Onboarding
ZenchefTeam Lead Support & Onboarding
Sep. 2021 - Apr. 2023Ville de Paris, Île-de-France, FranceLead two teams (8 Onboarding Managers, 3 Care Managers, 1 Product Expert) to drive customer success and operational efficiency. Key tasks include recruiting and developing teams, setting objectives and budgets, enhancing playbooks, contributing to knowledge bases, scaling processes, deploying tools (e.g., Salesforce, Zendesk), and managing service provider relationships. Collaborate on OKRs and strategic goals to support growth.
Customer Success Manager
ZenchefCustomer Success Manager
Jan. 2019 - Aug. 2021Région de Paris, FranceDrive customer success by managing onboarding, tracking adoption and satisfaction, and optimizing customer retention and MRR. Key responsibilities include overseeing a customer portfolio, ensuring seamless onboarding, monitoring product adoption, and building long-term relationships to maximize value and retention.
Automation Lead
PrivateaserAutomation Lead
Jun. 2018 - Jan. 2019Paris
Business Operation Specialist
PrivateaserBusiness Operation Specialist
Feb. 2017 - Jan. 2019Région de Paris, France
Marketing Executive
YouGov FranceMarketing Executive
Apr. 2016 - Sep. 2016Région de Paris, France
Community Manager
Vertigo FamilyCommunity Manager
May. 2015 - Aug. 2015Région de Paris, Francehttp://vertigofamily.com/ Restaurants parisiens Jaja, Glou, Beaucoup, GrandCoeur.
Operations manager
ServairOperations manager
Feb. 2014 - Mar. 2014Guinée-Conakry
EMEA Division - Assistant project manager
ServairEMEA Division - Assistant project manager
Oct. 2013 - Mar. 2014CDG
Sales Assistant
Groupe FLOSales Assistant
May. 2012 - Sep. 2012Région de Paris, France
Front Desk Receptionist
Relais & Châteaux Les Prés d'Eugénie Michel GuérardFront Desk Receptionist
May. 2011 - Sep. 2011Eugénie les Bains-France*****Relais & Châteaux - ***Michelin stars restaurant

Requests

Touchpoint image
0
Looking for a Job
Customer Experience Director
Show more
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
📝
Get Recommended to New Customers
👋
Connect with Like-Minded People
💸
Raise Capital
🚀
Find a side project
😎
Reach Top Niche Experts
⚡
Find Jobs on a Hidden Market
💼
Find a Perfect Co-Founder
🙌
Find a Trusted Mentor
🤝
Hire Top Global Professionals
See more people like Eve on Intch
Customer Service
1789912 people
15
Customer Success Manager
15
Directeur technique, consultant sûreté électronique, facilities management
16
Business Manager @ meilleurecopro
Customer ServiceChat Support
570448 people
16
Business Manager @ meilleurecopro
17
Responsable des systèmes d'information @ SORIBA
18
Import Export Manager @ Thales