As a seasoned customer experience leader, I have built and scaled teams across Europe, managing up to 50 members with 5 Team Leaders as direct line, notably during M&A integration of three companies. I specialize in defining KPIs, optimizing processes, and deploying AI and self-serve tools to unify operations and enhance efficiency. Focused on customer satisfaction, and scalability, I collaborate across departments to align customer-centric initiatives with business goals. Passionate about delivering excellence in fast-paced, international environments, I thrive at the intersection of leadership, strategy, and innovation.More...