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Work Background
VITAINPartner
Jul. 2025South AfricaVitain is a premium supplement company, who meticulously develops comprehensive products in partnership with dietitians and molecular biologists. I played a foundational role in launching and building Vitain from the ground up, overseeing every stage of development—from concept to customer: - Conducted in-depth market research to understand consumer behavior and motivations behind supplement purchases - Led the end-to-end product development process, formulating unique supplement ranges in collaboration with expert Dietitians and Molecular Biologists - Developed the brand identity and overall concept, ensuring alignment with wellness trends and consumer needs - Brand Activation Initiatives - Managed third-party sourcing, manufacturing, and supply chain partnerships to ensure quality and reliability -Client Success Management-answering questions, gathering feedback, and making sure our customers felt supported and happy with their experience
JOBJACKClient Success Specialist
Jan. 2025 - May. 2025- Developed a renewal process for the Client Success team to improve forecasting accuracy and proactively drive account retention and growth. - Implement strategies to identify and engage low-usage clients, reducing churn and enhancing client health. -Manage a diverse portfolio of clients, primarily in the retail sector. -Lead pre-sales initiatives for clients in the pilot phase, ensuring smooth transitions to full engagement.
Self-EmployedAttempted to Build my Own App
Apr. 2024 - Dec. 2024- Took a career break after living abroad in Singapore for 6 years, dedicating time to personal projects and professional growth.
- Collaborated with RevX, facilitating introductions to key contacts in Singapore to support business development and market expansion.
MeltwaterClient Success Manager
Aug. 2022 - Nov. 2023SingaporeOverseeing a diverse $3.6 Million portfolio, spanning various industries across South East Asia, I serve asan integral member of the Client Success division in Singapore. My primary mandate not only consist of maintaining a low churn rate, but also actively expanding the portfolio through strategic upwelling efforts.
MeltwaterBusiness Consultant, Customer Success
Sep. 2021 - Aug. 2022SingaporePromoted as Senior Consultant and founding member of a new division implemented in the Singapore office. This pioneering division is focussed on expanding our client base for opportunities, to enhance and cultivate growth, while concurrently creating an efficient automation framework.
MeltwaterAccount Manager, Customer Success
Aug. 2020 - Aug. 2021SingaporeKickstarted my career as an Account Manager at Meltwater. Selected as the number 1 new starter globally by successfully maintaining the lowest churn rate among clients. Key focus areas:
• Actively foster and manage the success of a portfolio of Meltwater clients assigned to me
• Establish a trusted relationship with each client and drive continuous value of our products
• Improve client engagement & adoption and foster enthusiastic, passionate clients
• Customer satisfaction, retention, and expansion of existing accounts to grow revenue • Work with the sales teams to onboard and train new clients
• Conduct client business reviews to track the health of your accounts, while listening to customer feedback and proactively discovering areas of improvement
• Collaborate with the sales teams to identify upsell and cross sell opportunities to grow overall portfolio size
• Negotiate and close renewal business with C-Level Executives and decision makers
Ropner FredriksConsultant
Jan. 2019 - Mar. 2020SingaporeWorking for an Headhunting firm focusing on Asia Pacific, covering the technology sector and specializing in Fraud Prevention, Cybersecurity and AI.
Ropner FredriksResearcher
Mar. 2018 - Dec. 2018Singapore
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