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Work Background
OpenTableAccount Manager EMEA
May. 2018 - Feb. 2025London, Royaume-UniDealing with customers from the UK, Spain and French-speaking Canada. In charge of maintaining, growing and improving the relationship with existing clients. Providing daily support and training for OpenTable products. o Proactive regular deliverance of client’s return of investment analysis and provision of advice on development opportunities, benchmark reports and market analysis. o Following up with customers after they have been installed to ensure they are happy with the product and OpenTable services. o Holding successful software training seminars with customers. o Combatting competitive integration into the market.
OpenTableSenior Accounts Receivable Analyst
Apr. 2015 - May. 2018London, Reino UnidoWorking independently resolving account receivables for the UK and French-speaking Canada. April ’15 – Present day o 700+ clients served. o Working in English and French (Québec accounts) o Managing and building relationships with customers to ensure quality service and prompt payments o Liaising with the sales and customer service teams o Working under pressure, aiming to reach the monthly targets and resolving queries to ensure prompt payment by liaising with clients and the appropriate consultants and managers. o I actively contributed to reducing the DSO from 42 days in April 2015 to the current 33 days in January 2017. o Finalist of the BRITISH CREDIT AWARDS 2016 and 2017.
NGA Human ResourcesTeam Lead
Apr. 2013 - Nov. 2014Granada, EspañaManaging a team of 5 credit controllers that administer British and Irish SME accounts. Being the first point of contact for the team for queries. Translating performance statistics into actions required for the on-going improvement of productivity and quality. Producing KPI reports for the senior management.
NorthgateArinsoCredit Controller
Nov. 2011 - Mar. 2013Granada, EspañaManaging financial account receivables from the UK, Germany, Belgium, Luxembourg and Portugal. Leading communication with customers in English, French, and Spanish. Working under pressure, aiming to reach the monthly targets and resolving queries to ensure prompt payment by liaising with clients and the appropriate consultants and managers. Creating and updating clear and concise event notes in the sales ledger and issuing monthly statements to clients. Collections went up and received bigger accounts.
Académie de LyonTeaching Assistant
Oct. 2010 - May. 2011Lyon y alrededores, FranciaSpanish teaching assistant at a scientific and technical high-school in Lyon, France. Supporting the teaching of Spanish, planning activities and producing resources to enable students to improve their Spanish and introducing Hispanic contemporary culture by developing classroom and extra-curricular activities.
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