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Work Background
VeridionTechnical Customer Success Manager
May. 2025Bucharest, Bucharest, Romania
QS Quacquarelli SymondsCustomer Experience Manager
Feb. 2024 - May. 2025Bucharest, Romania
SmartDreamersSenior Customer Success Manager
May. 2022 - Feb. 2024Remote• Owned and managed a portfolio of +10 enterprise level customers, including Infosys, Genpact, British Petroleum, Johnson Controls, Encora, Estee Lauder, Korn Ferry • Key contributor in boosting average contract size by expanding product footprint and identifying key up-sell & cross-sell opportunities • Project management across customer life-cycle - from Solution Design to Implementation and Value Realization stages - encompassing both off-the-shelf and customized solutions within intricate IT ecosystems • Designed and developed documentation for exceptional on-boarding, training, & adoption along with Best Practice Sharing among the CSM Team • Improved customer self-sufficiency capabilities by building long term competences within the end users, brainstorming new approaches and introducing new resources • Cross Department collaboration actively engaged in optimizing the SLA on shared services and customer's requests • Proactively identified risks across customer portfolio in order to build "Back on track" action plan with extended team - securing positive churn across 7 quarters in a row
OracleCustomer Success Manager
Oct. 2021 - May. 2022Bucharest, Romania• Responsible for managing enterprise SaaS customers for Oracle products (CX, Eloqua & CPQ) with a footprint of up to $400K in annual recurring revenue • Effective stakeholder management (at VP and C-level), to foster customer objectives, facilitate product adoption and asses potential business risks • Delivered training and on-boarding sessions with new users to boost product adoption • Conducting reverse Demo’s with active customers to pinpoint improvement areas and enhance value realization • Constantly kept up to date with industry best practices and offered a consulting role for customers to identify improvement areas
OracleTechnology Adoption Advisor
Jun. 2019 - Apr. 2022Bucharest, Romania• Owner for the product adoption process for a portfolio of strategic customers in the Financial market: MasterCard, State Street Bank & Trust, TruisT Financial, Federated Hermes, Royal Bank of Canada • Developed and executed change management plans to ensure a smooth transition to new technologies, specifically during mergers and acquisition events • Key contributor for the MasterCard global infrastructure upgrade (hardware modernization for 5 data centers based on Oracle ExaData technology) - enhancing deal size (x10) • Delivered technical guidance to C-level executives to facilitate effective product usage within the involved teams and optimize time to value
SalestoolsSenior Sales Manager
Jan. 2018 - May. 2019Romania• Managed and maintained a healthy sales pipeline, onboarding an average of 5 new customers on a monthly basis • Stakeholder management, providing detailed analysis of sales streams performance, conversion, churn and retention rates • Lead on redefining the pricing and licensing model with impact in the average deal size growth (+400%)
AGERSenior Technology Sales Manager
Sep. 2015 - Jan. 2017Bucharest, Romania• Grew the customer portfolio (+130% monthly average) for technology solution products: ERP, ECM, EDM, BPM • Responsible for decreasing the dependency from Government contract and enhancing B2B private business sales revenue • Delivered complex training on solutions like: Navision, Oracle BI tools, IBM on-premise solutions, Elo Digital(EDM Product), Job Router(BPM Product), BI Products
Nobel, LtdOutbound Sales Professional
Nov. 2012 - Oct. 2014Bucharest, Romania• Nurturing customer relationship to secure recurring customer revenue • Expanded to new markets, targeting small businesses in order to generate new revenue streams • Consistently achieving and exceeding sales targets (+100% on a monthly basis )
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