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Work Background
USAID EgyptInformation Technology Specialist
Mar. 2024 - May. 2024
USAID/MalawiComputer Management Specialist
Oct. 2018Malawi• Maintain the Mission critical Information Communication Technologies such as the Mission's Local Area Network (LAN), Internet Service Provider (ISP) and DRS VSAT connectivity • Manage installation and maintenance of additional servers, network software and imaging of laptops, desktops PCs. • Monitor the network and perform traffic analysis, testing and evaluating computer operating systems • Cisco VOIP Telephony operations administration and support • Brief users upon entry and continuously as needed on USAID IT regulations and policies, improvements including new available technologies. • Overseer the residential internet and landline phone service and troubleshoot wherever possible. • Administer, maintain and troubleshoot USAID corporate applications and other approved applications and software packages • Enforce IT security by ensuring mission has zero or negligible vulnerability and all network resources meet Agency approved security guidelines in conformity with Information Systems Security Officer (ISSO) guidelines.
USAIDComputer Management Specialist
Oct. 2018 - Aug. 2025Malawi• Maintain the Mission critical Information Communication Technologies such as the Mission's Local Area Network (LAN), Internet Service Provider (ISP) and DRS VSAT connectivity • Manage installation and maintenance of additional servers, network software and imaging of laptops, desktops PCs. • Monitor the network and perform traffic analysis, testing and evaluating computer operating systems • Cisco VOIP Telephony operations administration and support • Brief users upon entry and continuously as needed on USAID IT regulations and policies, improvements including new available technologies. • Overseer the residential internet and landline phone service and troubleshoot wherever possible. • Administer, maintain and troubleshoot USAID corporate applications and other approved applications and software packages • Enforce IT security by ensuring mission has zero or negligible vulnerability and all network resources meet Agency approved security guidelines in conformity with Information Systems Security Officer (ISSO) guidelines.
USAID/AfghanistanIT Specialist - TDY
Feb. 2018 - May. 2018Kabul, Afghanistan• Helped the mission in Minimizing/Remediating computer vulnerabilities and reviewed Nessus vulnerability scan reports. • Assisted the Systems Manager in tasks/Projects. • Provided IT Support to users. • Acted as Systems Manager when the SM was on vacation
USAID/ZimbabweIT Assistant - TDY
Sep. 2015 - Oct. 2015Zimbabwe• Provided first line troubleshooting for all mission hardware, including laptops, iPhones, PCs, Monitors, servers, switches, routers, printers and UPS. • Installed and configured mission’s IT hardware. • Carried out Software installations, upgrades and patching of computer systems, including weekly reviews of nCircle vulnerability scans and took action to fix the identified vulnerabilities. • Provided support to Mission staff to ensure they optimized the use of IT resources, including one-on-one training. • Provided support for mission staff during meetings and trainings. • Administered and supported corporate applications, including E2, MyUSAID, GLAAS, WinTA, Email and WEBPASS. • Managed and maintained the Mission’s daily, weekly and monthly backups as per Mission policy.
USAID/ZimbabweInformation Technology Assistant
Sep. 2015 - Oct. 2015
USAID/MalawiComputer Management Assistant
Apr. 2011 - Sep. 2018Lilongwe• Installation, configuration and support of Microsoft Windows Server Systems and Client Operating Systems • Perform systems administration tasks on the network domain (Create/delete domain objects). • Support end-user network connectivity and maintain systems users Assist in the end-User support of Microsoft Office Suite and various web-based applications that the mission uses. • Running daily/weekly/monthly systems backup and maintain backup logs. • PC and related peripherals troubleshooting, repairing and diagnostic routines to isolate the operating faults. • Computer network and telephone cabling, troubleshooting and diagnostic routines to isolate the operating faults. • Setup of IT equipment during occasions when such equipment is loaned for authorized outside activities.
USAIDComputer Management Assistant
Apr. 2011 - Sep. 2018Lilongwe• Installation, configuration and support of Microsoft Windows Server Systems and Client Operating Systems • Perform systems administration tasks on the network domain (Create/delete domain objects). • Support end-user network connectivity and maintain systems users Assist in the end-User support of Microsoft Office Suite and various web-based applications that the mission uses. • Running daily/weekly/monthly systems backup and maintain backup logs. • PC and related peripherals troubleshooting, repairing and diagnostic routines to isolate the operating faults. • Computer network and telephone cabling, troubleshooting and diagnostic routines to isolate the operating faults. • Setup of IT equipment during occasions when such equipment is loaned for authorized outside activities.
USAID MalawiComputer Management Assistant
Apr. 2011 - Sep. 2018Lilongwe
Technical Entrepreneurial & Vocational Education Training Authority (TEVETA)Information Technology (IT) Specialist
Jan. 2011 - Mar. 2011Lilongwe• Provided on-the-spot technical support to users who had software and hardware problems • Coordinated and monitored the installation of new users to TEVETA network as well as the removal of separated staff from the network and business systems. • Advised on latest technical specifications for IT products and services and user requirements and participated in the procurement of such products and services. • Maintained and updated TEVETA’s website with information from all Divisions and Service Centers. • Carried out daily, weekly and monthly back-ups of information on the server. • Identified all hardware problems and had such hardware repaired by reputable hardware support firms while observing warranty requirements.
Technical, Entrepreneurial and Vocational Education and Training Authority (TEVETA)Information Technology (IT) Specialist
Jan. 2011 - Mar. 2011Lilongwe• Provided on-the-spot technical support to users who had software and hardware problems • Coordinated and monitored the installation of new users to TEVETA network as well as the removal of separated staff from the network and business systems. • Advised on latest technical specifications for IT products and services and user requirements and participated in the procurement of such products and services. • Maintained and updated TEVETA’s website with information from all Divisions and Service Centers. • Carried out daily, weekly and monthly back-ups of information on the server. • Identified all hardware problems and had such hardware repaired by reputable hardware support firms while observing warranty requirements.
CARE International in MalawiIT Coordinator
Jan. 2006 - Dec. 2010Lilongwe• Developed and implemented computer Systems to the specification of various programme activities. • Facilitated computer familiarization training for all CARE Malawi staff. • Installed and maintained computer hardware and software. • Developed and administered CARE Malawi’s Local Area Network. • Developed and maintained CARE Malawi’s Website and databases. • Provided advice and technical specifications on the procurement of new IT equipment • Administered and maintained Electronic Mail and Internet system for the Country Office and sub-offices. • Carried out systems backup and maintain backup logs
CAREIT Coordinator
Jan. 2006 - Dec. 2010Lilongwe• Developed and implemented computer Systems to the specification of various programme activities. • Facilitated computer familiarization training for all CARE Malawi staff. • Installed and maintained computer hardware and software. • Developed and administered CARE Malawi’s Local Area Network. • Developed and maintained CARE Malawi’s Website and databases. • Provided advice and technical specifications on the procurement of new IT equipment • Administered and maintained Electronic Mail and Internet system for the Country Office and sub-offices. • Carried out systems backup and maintain backup logs
CARE International in MalawiInformation Technology Coordinator
Jan. 2006 - Dec. 2010
Kamuzu AcademyICT Technician
Nov. 2003 - Dec. 2005Mtunthama, Kasungu• Commissioned new Computer Hardware and Software, • Maintained Computer hardware, Corrected Computer Software faults. • Maintained Computer hardware and software inventory • Managed Computer Local Area Network • Provided computer technical support to Staff and Students in all ICT classes and staff offices. • Supervised students in the ICT room outside lesson times. • Carried out system backups, network monitoring and security.
KAMUZU ACADEMYICT Technician
Nov. 2003 - Dec. 2005Mtunthama, Kasungu• Commissioned new Computer Hardware and Software, • Maintained Computer hardware, Corrected Computer Software faults. • Maintained Computer hardware and software inventory • Managed Computer Local Area Network • Provided computer technical support to Staff and Students in all ICT classes and staff offices. • Supervised students in the ICT room outside lesson times. • Carried out system backups, network monitoring and security.
KAMUZU ACADEMYInformation Communication Technology Technician
Nov. 2003 - Dec. 2005
Computer Connections LimitedCustomer Service Engineer
Mar. 2001 - Oct. 2003Lilongwe• Provided Hardware and Software support to customers • Computer Network Installation, Configuration and support • Configuration and installation of new Computer equipment • Serviced and repaired used Computer equipment • Provided training to end-users/Customers on usage of supplied equipment. • Allocated workshop tasks to other technicians.
Computer ConnectionsCustomer Service Engineer
Mar. 2001 - Oct. 2003Lilongwe• Provided Hardware and Software support to customers • Computer Network Installation, Configuration and support • Configuration and installation of new Computer equipment • Serviced and repaired used Computer equipment • Provided training to end-users/Customers on usage of supplied equipment. • Allocated workshop tasks to other technicians.
Computer Connections Inc.Customer Service Engineer
Mar. 2001 - Oct. 2003
NCR Office Equipment Company LimitedJunior Computer Technician
Apr. 1999 - Feb. 2001Lilongwe• Computer Network Installation. • Commissioned new Computer equipment and System. • Configured and installed new Computer equipment for customers. • Serviced and repaired used Computer equipment for the customers.
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