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Work Background
FujitsuInformation Technology Service Desk
May. 2023Braga, Portugal
Sitel GroupCustomer Service Specialist
May. 2022 - May. 2023Airbnb Project - Italy and EMEA Markets
United AirlinesCustomer Service Account Representative
Jul. 2019 - Apr. 2022London, England, United KingdomOverview: The role is responsible for maximizing the contracted / managed agent and corporate customer experience by offering comprehensive service and sales support. The role is an integral part of sales by handling service-related issues and achieving a mutually beneficial resolution for the travel trade, customers and United. Duties: Assuming responsibility and accountability for completing assignments or tasks. Provide inside sale support via telephone and email to travel agencies and corporate accounts across multiple European markets (Italy, UK, Portugal, France, Spain and Off-Line Countries). Serve as the primary point of contact for service-related issues within Europe’s sales organization for United’s contracted agents and corporate customers. Provide reservation related and post-ticketing assistance to offer innovative solutions that create win/win situations for both the customer and United Airlines. Provide timely and informative responses to contracted agent, corporate customers and field sales inquiries in a professional Coordinate with other United divisions (i.e. baggage, reservations etc.) to mediate and resolve customer’s issues.
Great Western Railway (GWR)Customer Service Lead Host
Jan. 2014 - Jul. 2019London Area, United Kingdom
Alitalia Società Aerea Italiana S.p.A.Customer Service Agent
Jan. 2011 - Jan. 2013Rome Area, Italy
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