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Work Background
Cadmus.ioCustomer Support Manager
Sep. 2023I work as a Customer Support Manager at Cadmus, leading and supporting day-to-day support operations for universities using the platform. My role involves handling complex assessment and grading issues, guiding academics and students, coordinating with product and technical teams, and improving support processes and documentation. I focus on clear communication, accuracy, and consistency to make sure issues are resolved smoothly and customers feel supported and confident using Cadmus.
NoteXchangeOperations Manager
Mar. 2023 - Sep. 2023IndonesiaI worked as an Operations Manager at NoteXchange on a contract basis, supporting day-to-day operations for a remote, Australia-based team. The role covered operations management, web content writing, and cross-functional coordination, where I helped keep processes organised, content accurate, and workflows running smoothly. I worked closely with different teams to support delivery, improve internal processes, and maintain clear, reliable communication across the business.
InfluxImplementation Manager, Customer Support Agent
Oct. 2017 - Mar. 2023Indonesia, TasikmalayaI worked full-time at Influx for over five years, and my last role was Implementation Manager. In this role, I managed onboarding and implementation for new clients, coordinated projects across teams, and made sure communication stayed clear and on track. I worked closely with clients and internal teams to deliver smooth setups, handle issues, and keep projects moving, using strong communication, project management, and problem-solving skills.
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