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Work Background
Program Manager
WSAudiologyProgram Manager
Oct. 2024United States
Product Manager; Strategic Initiatives
WSAudiologyProduct Manager; Strategic Initiatives
Oct. 2023 - Oct. 2024United States
Director, Government Services Product Management
WSAudiologyDirector, Government Services Product Management
Mar. 2021 - Oct. 2023
Director Product Management
Widex USADirector Product Management
Aug. 2018 - Mar. 2021
Director of Government Services
WidexDirector of Government Services
Dec. 2015 - Aug. 2018
Government Services Territory Manager
Starkey Hearing TechnologiesGovernment Services Territory Manager
Nov. 2013 - Nov. 2015Manage a territory consisting of 75-100 VA, DOD, and Indian Health Accounts Collaborates with account executive to identify prospects and leads Develop and maintain strong relationships with customers Product and Software demonstrations to groups ranging from 1 to 100 Effectively and efficiently manage territory schedule and travel Maintain CRM database
Government Services Training and Technical Support Manager
Starkey Hearing TechnologiesGovernment Services Training and Technical Support Manager
Nov. 2009 - Nov. 2013Managed technical support team On a team that managed customer facing marketing and educational materials Planned and executed national educational seminars Conducted onsite product and software training Provided fitting, software, and technical support to customers Managed continuing education credits for government trainings
Manager of Customer Service, Government Services
Starkey Hearing TechnologiesManager of Customer Service, Government Services
May. 2008 - Nov. 2009Managed a six member customer service team Created and implemented operational procedures for the department needs Coordinated educational workshops Provided fitting, software, and technical support to customers Conducted training on software and products
Account Executive, Northern US - Government Services
Starkey Hearing TechnologiesAccount Executive, Northern US - Government Services
Mar. 2006 - May. 2008Collaborated with territory manager to identify prospects and leads Generated leads, followed up, preformed pre-sales activities Developed and maintain strong relationships with customers Maintained CRM databased Provided fitting assistance to customers
Staff Audiologist
U.S. Department of Veterans AffairsStaff Audiologist
Jun. 2000 - Mar. 2006Cincinnati, Ohio AreaImplemented new procedures to streamline patient care increase staff productivity Supervised doctoral students from the University of Cincinnati Diagnostic Audiology (audiometry, impedance, OAE, ENG, SSEP, VEP) Hearing Aid Selection, fitting, and verification (subjective and objective) Tinnitus Treatment Vestibular Rehabilitation Intraoperative Monitoring
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