Rick Shepherd

Director of Customer Success @Broadcom

Startup FounderITSales & BizDevProduct Designer🐦 DesignEngineerSystem ArchitectCustomer Success ManagerAdvisorBusiness OwnerElectrical engineerProject ManagerProduct ManagerData Analyst

As Rick Shepherd, the Director of Customer Success at Broadcom, I have successfully implemented strategies that significantly improved customer satisfaction rates. I have led a team of customer success managers and ensured the delivery of high-quality services, resulting in increased customer retention and loyalty. I have also played a key role in identifying opportunities for upselling and cross-selling, contributing to the company's revenue growth. My effective communication and problem-solving skills have helped in resolving customer issues promptly, enhancing the overall customer experience.

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Work Background

Director, Customer Success for Hyperscalers | Cloud Computing

Broadcom SoftwareDirector, Customer Success for Hyperscalers | Cloud Computing

Nov. 2021Scottsdale, Arizona, United States

Committee Member of ISO/IEC JTC 1/SC 7 WG 21

ISO - International Organization for StandardizationCommittee Member of ISO/IEC JTC 1/SC 7 WG 21

Mar. 2018 - Nov. 2021Scottsdale, Arizona

Executive Vice President of Business Development & Customer Success

RAY · ALLEN INC.Executive Vice President of Business Development & Customer Success

Oct. 2014 - Jul. 2021Chicago, Illinois

Senior Consultant, Service Sales Operations and Renewal Management

CiscoSenior Consultant, Service Sales Operations and Renewal Management

Jan. 2000 - Dec. 2014San Jose, California, United States

Senior Product Manager

Motorola SolutionsSenior Product Manager

Jan. 1995 - Jan. 2000Scottsdale, Arizona, United States

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