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Work Background
MetaIndustry Manager, Mid-Market Australia & New Zealand
Apr. 2025SingaporeWorking with 300+ emerging businesses across different verticals to help them scale their business on Meta’s platform
MetaVertical Lead, e-Commerce, Mid-Market, Australia & New Zealand
Mar. 2024 - Apr. 2025SingaporeLeading a team of talented sales individuals. Together we partner with 200+ Australia & New Zealand high growth e-commerce companies to help them scale their business.
MetaHead of Growth Businesses, Malaysia & the Philippines
May. 2022 - Mar. 2024SingaporeLed Malaysia & the Philippines growth team responsible for the digital market business including sales, go-to-market and business development. Working with B2B and B2C clients.
TigerhallThinkfluencer
Jun. 2021SingaporeTigerhall is a mentor media platform that aims to close the gap between what academic education teaches and what people actually need to succeed in the real world. I leverage my years of professional experience to share industry expertise. https://tigerhall.com/thinkfluencers/sue-stephens
UncommonFounding Member
Mar. 2021SingaporeUncommon is a private leadership network for the next generation of female leaders in Asia. They are committed to creating and connecting a community of women in leadership positions and giving them the tools and support required to succeed through programming, education, and coaching.
MetaCountry Lead, Business Growth Malaysia
Oct. 2019 - May. 2022SingaporeLed Malaysia growth team responsible for the digital market business including sales, go-to-market and business development doubling the size of the business within 1.5 years. Worked with clients of all sizes, B2B and B2C.
MetaHead of Sales, Global Business Group Denmark & Norway (Interim)
Jul. 2019 - Oct. 2019County Dublin, IrelandWhile in the role of Head of BeNeLux, I temporarily provided mat leave coverage for Denmark and Norway.
MetaHead of Sales, Global Business Group Sweden & Finland (Interim)
Jan. 2019 - Apr. 2019County Dublin, IrelandWhile in the role of Head of BeNeLux, I temporarily provided coverage for Sweden & Finland 5 months after joining Facebook.
MetaHead of Sales, Global Business Group (Belgium, Netherlands & Luxembourg)
Aug. 2018 - Aug. 2019County Dublin, IrelandAs Head of Belgium, Netherlands and Luxembourg I was responsible for growing share of wallet by being the growth driver for small and medium sized businesses in the market. Re-accelerated growth in the market within 1 year of joining resulting in double digit hyper growth and a motivated and energised team.
LinkedInAd-interim Head of Customer Success UK & Ireland SMB
Sep. 2017 - Feb. 2018County Dublin, IrelandI led UK & Ireland SMB Customer Success Org on an interim basis in addition to Italy, Spain & Portugal while the role was open. A team of 15 customer success managers.
LinkedInHead of Customer Success Consulting Italy, Spain & Portugal
Apr. 2017 - Jun. 2018County Dublin, IrelandI led a talented team of Customer Success professionals covering Italy, Spain & Portugal. The core purpose of the role was to delight LinkedIn Talent Solutions Customers through on-boarding, education and consulting resulting in reduction in churn and upsell through account management. In this role I helped transform LinkedIn's Global Customer Success model through a new service tier model in collaboration with Accenture.
LinkedInManager, Customer Success & Senior Customer Success Manager
Jan. 2015 - Mar. 2017London, United KingdomI was part of LinkedIn's Global Consulting Organisation and worked closely with Enterprise customers to help them successfully position their employer brand on LinkedIn and beyond. More specifically, I worked with some of the largest businesses in the UK and led a team of senior Customer Success Managers.
CanonEMEA Talent Acquisition & Employer Branding Manager
May. 2012 - Jan. 2015London, United KingdomBased within the Center of Excellence/Expertise at Canon's Europe, Middle-East and Africa Headquarter in London, I have partnered with business leaders to deliver Human Capital Return on Investment. By working closely together with Business Heads/Directors, Line Managers, HR Business Partners and HR Directors I have translated business challenges into Pan-European processes/frameworks that could be implemented locally in Canon's 20 country organisations (if/where this made sense). An amazing role where I was able to leverage my previous operational recruitment and HR Generalist experience to drive consistency and efficiency for Canon's EMEA Resourcing function. Expertise: Employer Branding, Social Recruiting, ATS / Recruitment Management System implementation, career website design. Key Achievements:
1 Implemented new careers website: visitor engagement increased by more than 300%, new hires made through careers website doubled (automatic tracking enabled)
2 Achieved nearly £1.2 million in savings within 12 months of implementing LinkedIn Talent Solution
CanonHR Business Partner
Nov. 2010 - Apr. 2012Amsterdam Area, NetherlandsAfter some time in Recruitment I wanted to broaden my HR experience and I was given the opportunity to develop my career beyond Recruitment when I joined Canon in the Netherlands. In this role I have partnered together with Direct and Indirect Sales, Marketing, Finance and ICT Business Heads/Directors (250 FTE) to deliver implementation of business strategy through effective people strategies within the allocated KPIs and financial constraints. This meant I have had to lead and facilitate change initiatives, influencing senior management to operate within company guidelines. As a result of my participation in pan-European HR project implementation team for a new Recruitment Management System I was offered an International Assignment and moved to the EMEA Headquarter based in London. Key achievements: 1 Reduced recruitment spend by 80% within first 6 months of joining
2 Implemented Performance Improvement process and toolkit for Line Managers which has led to increased profit per employee
3 Recognized with Canon 3 Self’s Award for Self-motivation: taking the initiative and looking for solutions and Self-management: effective personal planning and organisation
4 Participated in Pan-European implementation project (Recruitment Management System) which was delivered on time and under budget. As a result promoted to EMEA Talent Acquisition & Employer Branding Manager within 18 months of joining
Hewlett-PackardCorporate Recruiter - Western Europe
Jan. 2008 - Oct. 2010The Netherlands, AmstelveenHaving discovered a passion for Recruitment, I joined HP who at the time was on a mission to bring recruitment back in-house. I thoroughly enjoyed taking over from a RPO (Alexander Mann Solutions) as this meant jumping on a train at very high speed! I joined as a graduate fresh from University with no experience and have had to rapidly build my credibility and business acumen to ensure I could deliver against agreed objectives and KPIs. Western Europe includes: Netherlands, Austria, Finland, Sweden, Denmark, Belgium, Luxembourg and Switzerland. Key achievements:
1 Successfully brought recruitment back in-house from RPO (Alexander Mann Solutions) within 90 days of joining, which has led to increased hiring manager satisfaction
2 Reduced time to hire from 90 to 44 days by proactively developing talent pools (over a period of 18 months) 3 Implemented corporate university relations framework to drive graduate recruitment. This led to shorter time to fill graduate roles
4 Became Lead Recruiter within 12 months of joining
Nokia (Navteq)Recruitment & Human Resources Officer EMEA
Jun. 2007 - Dec. 2007Veldoven, The Netherlands* Manage sourcing and selection process for roles up to 40K within Benelux, Nordics, UK & Ireland Middle East and Africa * Participate in recruitment process improvement projects * Focal point for enquiries relating to Human Resources matters for EMEA or individual country
* Assisting with relocations; work- and residence permits and 30% tax applications.
UniqueRecruitment Consultant
Feb. 2006 - Jun. 2007Roermond, Heerlen & MaastrichtUnique is part of USG People, a specialized provider of employment services in Europe, focusing on the market segments general and specialist temporary employment, professional secondment and projects, HR services and customer care. Other brands included: ASA, Call-IT, USG Restart, Unique, Secretary Plus, Creyf's and Technicum. Started as Intern to support 3 different sites in Southern part of the Netherlands. Mainly focused on recruiting admin and blue collar employees. Also conducted my thesis in my final year of Human Resources Management studies on the effectiveness of Line Managers as HR Partners.
Alexander CalderJob Coach
Sep. 2005 - Feb. 2006Rotterdam Area, NetherlandsAlexander Calder is a member of the Calder Holding, specialising in Reintegration (Welfare to Work) Services. Their focus is on the shortest route back to work. The principles in delivering this service is based on an understanding of people's beliefs and attitudes, especially those of the job seeker. People from all backgrounds are supported and guided, in a positive, targeted way, to (re)discover the opportunities within the labour market and the choices open to them. Making choices and putting them into actions contributes to the personal development of the job seekers. The approach is a combination of individual interventions with a full range of tasks, (group) training and activities focussed on securing work. To reach individual client objectives each customers is guided and supported by a Personal Coach.
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