Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
PlentifyInterim Chief Operations Officer
Nov. 2024 - Apr. 2025City of Cape Town, Western Cape, South AfricaPlentify provides smart home energy management solutions that help households and businesses optimise their energy usage. Their platform combines intelligent IoT devices like HotBot (geyser add-on) and SolarBot (solar inverter add-on) with real-time insights and automations to help customers save on their electricity bills. During this period, I served as Director of Customer Ops while also supervising and coordinating the work of the Product (Production) Ops, Finance and Projects teams, and managing the directors in charge of these functions.
PlentifyDirector of Customer Operations
Jun. 2024 - Apr. 2025City of Cape Town, Western Cape, South Africa• Managing and scaling the Field Operations and Customer Support functions, balancing people, systems and technology to maximise efficiency.
• Maintaining and improving Customer Experience as the company grew, including a new product launch (SolarBot) and doubling device deployments in the field through both new and existing partners.
• Working closely with the Product, Product Ops, Projects and Growth teams to achieve the above business goals.
OfferZenVP of Customer Success
Nov. 2022 - May. 2024City of Cape Town, Western Cape, South AfricaOfferZen is a leading job marketplace that helps companies hire developers. Founded in Cape Town, South Africa, now operating in 18+ countries – the company mission is to connect developers to opportunities that maximise their potential. As VP Customer Success, I was responsible for: • Leading the Account Management and Talent Advisor functions at OfferZen.
• Building world-class operational teams, including the systems to hire, onboard and retain top talent at scale.
• Service design: collaborating with Product to design the candidate and company service offerings.
• Process design: determining the structure and processes to deliver an amazing candidate and company experience.
• Subscription delivery and renewals: leading the organisation to achieve delivery goals and ensuring customers renew.
OfferZenVP of Marketplace
Aug. 2021 - Nov. 2022Cape TownRunning OfferZen’s global marketplace across Europe and Africa. Setting the global marketplace strategy and improving the effectiveness of operational processes over time. Building the teams, processes, and systems required for OfferZen to grow placements and provide an excellent service to candidates and companies across multiple regions.
OfferZenHead of Talent Operations
Aug. 2020 - Aug. 2021Building out and running global candidate operations at OfferZen, spanning the entire candidate journey from application to placement. This includes the curation of candidates for the marketplace, the quality of service provided to candidates, as well as the company experience with candidates on the platform.
OfferZenTalent Advisor Team Lead
Aug. 2019 - Aug. 2020Cape Town Area, South AfricaLeading, supporting and growing OfferZen's Talent Advisor Team. This team advises and supports candidates throughout the job search process, with the ultimate goal of helping them find their dream job.
2UB2B Operations Manager
Jun. 2019 - Aug. 2019Cape Town
SnapScanHead Of Operations
Oct. 2014 - Dec. 2018Cape Town Area, South AfricaSnapScan is a mobile payments app that allows businesses to accept affordable, fast card payments. Users can simply pay with their phone instead of carrying cash / cards with them. Duties included: • Company-wide strategic planning, in collaboration with the sales/business development and technical development team leads. Annual and quarterly strategic planning in collaboration with Standard Bank product owners.
• Integrating SnapScan and Standard Bank’s operational processes to facilitate the product’s national expansion.
• Overseeing all operational functions of the business, including customer support, payments monitoring and fraud prevention, backoffice procedures and administration, as well as public relations efforts. • Planning and scaling the above functions in line with company-wide strategy and goals.
• Managing and developing the operations team.
Die Burger (Media24)Journalist: Environmental Affairs
Aug. 2012 - Feb. 2013Cape Town Area, South AfricaSpecialised reporting on environmental issues, including proposed hydraulic fracturing in the Karoo, rhino poaching, extreme weather and a wide variety of academic research topics.
Die Burger (Media24)Multimedia journalist
Sep. 2011 - Jul. 2012Cape TownProduced videos and infographics for Die Burger‘s website and formed part of the founding team producing content for the publication’s new iPad app.
Die Burger (Media24)General reporter
Sep. 2010 - Aug. 2011Cape Town• Responsibilities include pitching story ideas and delivering copy and, in some cases, photographs on a daily basis, building a list of contacts in various fields. Also delivered in-depth articles for op-ed pages.
• Worked in the Southern Cape and Cape Town offices
24.comInternship
Jan. 2010 - Feb. 2010Content production and news aggregation for online news website Nuus24.
Intch is a Professional Networking App for the Future of WorkSee more people like Annelie on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1791323 people
21
Virtual Assistant, Customer Care Associate, Administrative Officer
16
Consultant Life Coaching, Sales, Customer Service
20
Freelancer
423286 people
20
Freelancer
16
Bussiness owner
17
Founder - Dignify AfroBeauty @ Dignified CX