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Work Background
ProTranslatingQA Coordinator
Feb. 2019Argentinao QA Coordinator. Responsible for achieving and maintaining QA standards. Among other activities, I normally do the following: Direct communication with QA teams, rates, and allotted time negotiation. Communication with clients to negotiate due dates and quotes. Receive, distribute, validate and deliver QA requests from different clients. Training sessions Group coordination. Goals set and delivery. QA material development. Developing auditing strategies. Delivering executive reports with auditing results.
ProTranslatingMaintenance Coordinator
Oct. 2014Córdoba, ArgentinaResponsible for the distribution of workload among translators and editors in an effort to help them achieve goals in a timely and effective manner. Customer relationship and goals negotiation.
Advice Consultora S.R.LCo-Founder
Oct. 2011 - Oct. 201425 de Mayo 390Founding partner – CEO o Responsible for: Annual work plan, strategic design, and work strategies. Finding new local and international markets. Development and commercial management. Brand development and positioning. Marketing management. Strategic development of the linking map. Projects development and management. o Team communication and motivation strategies trainer. o Organizational Communication Coordinator. Development of the Global Plan of Communication. o Community Manager
Zero VarianceSenior Analyst
Jul. 2009 - Dec. 2011Manager o Deployment of Zero Variance offices in San Pedro Sula, Honduras. Providers and personnel hiring and management. Supervisor o Development of work team monitoring, follow-up, training, and promotion activities, in Argentina and Honduras. o Strategic communication agent in direct relation with the company’s clients and the rest of the organization agents. Trainer o Responsible for the development, implementation, and evaluation of training courses for new analysts, both at Córdoba (Argentina) and San Pedro Sula (Honduras). QA Analyst o Responsible for the assessment of the quality of the agents’ performance at different call centers around the world (India, Philippines, United States, and Canada).
Programa del SolCommunications and Development Coordinator
Mar. 2009 - Dec. 2011Communications and Development Coordinator o Responsible for the creation and execution of the internal and external Institutional Communication Strategic Plan. o Advisor in the development of the communication strategy for different reading materials on substance consumption. o Human Resources manager responsible for the generation, maintenance and development of bridges among the areas that allow a joint development of the organization. o Responsible for the development of strategic bonds among different agents in the environment that allow organizational growth. o Community Manager
JazztelSpecialized Agent in Client Loyalty and Retention
Feb. 2008 - Jun. 2009Córdoba, Argentina• Customer Service Representative • Specialized Agent in Client Loyalty and Retention o Responsible for dealing with clients interested in service cancellation and/or those capable of loyalty build-up.
Apex AmericaSpecialized Agent
Dec. 2004 - Jun. 2007Córdoba, ArgentinaSpecialized Agent (Length of service: 2 years and 6 months) Specialized agent for the Tracfone Wireless account, a bilingual cellphone account serving the US market. Positions held: o Universal agent. o Credit Card Department agent. o IT TOSS Department agent (specialized agent-to-agent technical assistance department). o Active member in the Mentors program. o Human Resources assistant. Specialized agent for the Kodak Eastman Co. account, a bilingual cellphone account serving the US market. Positions held: o Technical and commercial assistance to customers interested in acquiring Kodak products. o Communication campaigns coordinator designed to improve internal communication among the account departments (especially between IT TOSS and the rest of the departments).
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