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Work Background
Regions HospitalOperations Coordinator
Jul. 2022-Provide leadership, oversight, and direction for assigned special projects. -Provide support and leadership to complex, cross functional project teams. -Help support the development of training and standard operation procedures for the revenue cycle teams. -Coordinate Epic training for new staff and assist with the orientation and competency evaluation process.
Regions HospitalPatient Access & Patient Financial Services Intern
Sep. 2021 - Jun. 2022St Paul, Minnesota, United States-Designed and created a project focused on developing a comprehensive road map for new hire training which included the department overview and organization chart, a 5-week detailed checklist and daily survey questions. -Successfully completed projects and assigned work tasks during my rotations in a timely manner. -Developed an understanding of a variety of revenue cycle operations while completing rotations in the department. -Communicated with department leaders and staff through email and verbally to effectively complete tasks. -Utilized Epic to perform a root cause analysis for authorization denials in the Radiology department. -Learned how to manage unexpected and challenging patient cares through problem solving, conflict management, respectful and compassionate interactions.
Regions HospitalClinic Screener/Scheduler
Dec. 2020 - Jun. 2021St Paul, Minnesota, United States-Checked in patients for their appointments in a professional and accurate manner using the Epic software system. -Utilized Epic to perform appointment registration functions for all patients.
Mwanyagetinge USAAdministrative Assistant
Dec. 2020 - Dec. 2020Brooklyn Center, Minnesota, United StatesSkills - Communication, Team Work, Organization, Microsoft Excel - Sent phone messages and emails to organization members about various community events. - Worked independently and used Microsoft Excel to update member roster. - Helped facilitate community events and ensured that they ran smoothly. - Registered new members.
HealthPartnersClinic Assistant
Nov. 2020 - Oct. 2021White Bear Lake, Minnesota, United States-Prepared COVID-19 test kits and checked in patients for their appointments in a professional and accurate manner using the Epic Software system. -Utilized Epic to perform appointment registration functions for all patients.
JCPenneySales Floor Associate
Nov. 2019 - Mar. 2020Coon Rapids, Minnesota, United States-Organized the merchandise on the sales floor. -Helped the customers navigate the store. -Operated the cash register.
University of MinnesotaGlobal Leader
Sep. 2019 - Dec. 2019Minneapolis, Minnesota, United States- Developed public speaking skills by visiting different classrooms on campus and presenting information about the learning abroad center. - Acquired teamwork skills by contributing to a project team focusing on various ways the learning abroad center can equip students for their study abroad experience.
Boston ScientificAssembler
May. 2019 - Aug. 2019Maple Grove, MN- Acquired communication skills by working with group members to build different parts of medical devices. - Assembled and inspected small parts under a microscope. - Maintained a clean and safe working environment.
American Reads (UMN)Tutor
Oct. 2018 - May. 2019University of Minnesota-Developed leadership skills by assisting students navigate difficult concepts in their various classes and keeping them on task. - Planned one-on-one reading lessons to promote literacy skills. - Helped students develop reading skills and math skills through a variety of activities
CubCashier
Jul. 2017 - Aug. 2018Champlin, Minnesota, United States- Managed the cash register and assisted customers. - Assisted the baker with packing baked food and arranging shelves. - Provided customer service and answered questions to ensure customer fulfilment
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