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Work Background
Megha Marketing EA LimitedCustomer Service Executive
Sep. 2023Karen
IDEAL CERAMICS LTDCustomer Success & Account Support Executive
Jan. 2019 - Aug. 2023Jalaram road 19 Empress office Suites• Greeting and assisting customers in getting their orders with ease and helping them navigate the products easily. • Answering clients’ questions about terms, quotes, products, and availability. • Providing excellent solutions to customers’ complaints. • Promoting, seeking, and securing timely sales orders for company products. • Making timely collection and accounting for all sales proceeds. • Becoming a unicorn in the timely submission of customer orders. • Penetrating new markets and developing existing markets through existing and new product listings. • Contributing to planning and implementation of departmental sales plans. • Proposing changes in products, services, and policy by evaluating results. • Recommending and executing promotional activities on approval. • Monitoring and reporting on all customer service levels. • Organizing trade fairs and exhibitions through effective marketing strategies. • Ensuring showroom displays are correctly done, and all items in stock are neatly displayed. • Preparing and maintaining a record of sales activities, including counterfeit completion. • Ensuring customers are within approved credit terms. • Consolidating weekly sales reports, daily call sheets, and other related activities.
Palais Eleganza LimitedSales & Customer Relations Administrator
Jan. 2018 - Dec. 2018Hurlingham Kose Heights• Sold office furniture to different companies in the country. • Executed cold calling strategies for potential clients and converted with a good number. • Organized meetings in different companies to market company. • Sourced for capable suppliers and marketed products on social media. • Organized delivery and installation of office furniture • Updated existing and prospective clients on new available offers
Africa digital learning academy ltd.Regional Representative
Sep. 2017 - Jan. 2018Kakamega• Assisted in promoting company programs to parents and schools. • Offered customer support and installation of programs in schools. • Assisted in representing the school in Mt. Kenya Region •Assisted in recruiting sales agents in Mt. Kenya Region
Almasi Beverages LimitedICT intern
Apr. 2016 - Aug. 2016Nairobi• Assisted in CCTV Installation effectively and responded to clients’ queries. • Handled installation and configuration of computer operating system. • Assisted in diagnosing and solving hardware and software faults. • Handled physical installation of servers. • In charge of installation and troubleshooting printer problems. • Assisted in stock-taking and filing of office documents
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