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Work Background
NCBA GroupRetail Branch Manager
Mar. 2015 - Jan. 2019MACHAKOS•Business planning and 5 and lending and customer growth and retention .Management information reporting and integrity •Profit improvement and cost management •Quality of service in branch service delivery • Minimization of exposures to and impact of operational risks inherent in branch service delivery .asset finance and auto logbook loans sales. •Leadership which translates into conducive work env' and employee satisfaction at the branch •Branch structure and application of established policies, processes, procedures and tools in achieving compliance requirements, optimal efficiency, resource utilization and cost containment
UBABranch Business Development Manager
May. 2013 - May. 2014Westlands Apollo CenterResponsible for overall branch profitability. Delivery of exceptional customer experience. Strategy formulation and execution. Maximization of new business opportunities in the catchment and deepening existing relationships in SME, high value customer segment and Personal banking segments. Creating an operationally functional environment - Controlling Risks and compliance with regulatory requirements. Overall accountability for people in the branch - Talent development and coaching in my branch which is a flagship branch.
Standard Chartered BankBranch Customer Relationship Management
Jan. 2010 - Apr. 2013Nairobi, Kenya•Growing through sales of credit risk assets,liabilities and investment banking products& Retaining profitable existing high net worth clients by consistently meeting and/or exceeding their expectations through superior customer service •Proactively developing and maintaining a detailed understanding of clients' business and financial services needs •Proactively promote the sale of Deposit products, loan, investment and other banking services to individual customers •Developing and executing client service and retention strategies •Providing friendly and responsive customer service by using skills for excellent customer service. •Proper handling customer complaints in a positive manner and converting complaints into service improvement opportunities •Proactively analyzing and formulating patterns of customer's changing needs of financial services and recommending/suggesting ways to tackle those.
Standard Chartered BankBranch Operations Manager
Sep. 2001 - Dec. 2010Nairobi, Kenya• Preparing staff payroll reports every month. • Monthly reconciliation of branch suspense accounts • branch systems administration and reports distribution • Monitoring and maintain all the anti money laundering procedures and process. • Monthly review of all customer due diligence /kyc(know your customer) reports • Custodian of the branch vault • Management of all branch operational procedures • branch risk manager. And reporting on a monthly basis the units key risk indicators and ensuring all the key control standards are adhered to. posting daily teller entries.
innscore kenyaShift Manager(Nandos) various branches
Dec. 1998 - Dec. 2000NairobiRun the shift to ensure daily business sales and targets are achieved
Nation Media GroupMarketing Assistant
Jan. 1998 - Dec. 2001
University of Nairobi
Nairobi County, Kenya
HFC Kenya
Rehani House
Galitos
Nairobi
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