Standard Chartered BankClient Services Manager
Jun. 2008 - Feb. 2021NigeriaManaging payment reconciliations for United Nations’ agencies like UNDP, WHO, UNICEF, UNHCR, etc. Handling cash-in-transit payments for staff of United Nations' agencies to the tune of about N100m monthly. Handling over 3000 complaints annually, with 100% resolved satisfactorily. Weekly supervising and training the 20-member customer service team in Abuja Region. Volunteered for community service at the School of the Blind under the Standard Chartered ‘Seeing is Believing’ initiative. Achieved acceptable audit ratings for all transactions handled, following the bank’s policies. Achieved accountability for stock of security items, such ATM cards, cheque books, etc.