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Work Background
Century Foam & RubberDirector
Jul. 2021Shop 6 46-50 Spencer Road, Nerang, QLD 4211Century Foam & Rubber is Foam, Rubber & Upholstery experts! Custom making pieces of foam for Gold Coast locals since 2000. Foam & Rubber & Upholstery is proudly Australian-owned and managed. We are the experts in Customer Service & Quality Workmanship with our foam and rubber products and upholstery services.
Guess BeddingOwner
Jan. 2019Brisbane, Queensland, Australia– Maintained files and administrative records, maintained errors, omissions coverage, professional liability insurance, researched and understood thoroughly new policies, quotes, renewals, policy changes, and audits concerning business; – Managed maintenance of building, processed, renewed, and kept accurate accounts for assigned personnel, provided excellent human resources management skills to organisation; – Oversaw company with quotes and production for current and new clients and supplies based on standard operating procedures; – Accurately maintained customer accounts in the company computer system by keeping track of data, personnel information, inspections, audits, and local and state policy changes.
ABS Business SalesBusiness Broker
Jun. 2018 - Mar. 2021Brisbane, AustraliaCommercial Leasing – Sourcing commercial listings for lease and ongoing management, Managing the listing including inspections and property maintenance. Appraising business – Sourcing new businesses for sale, gather financial, management and operational data of the business to get the business appraisal, listing the business and managing the information carefully, qualifying the buyer and conducting inspections Business Listing – List a business with a brief overview of the business and industry to get the buyer’s attention and qualify buyer before releasing information memorandum or the executive summary of the business. Business settlement – Assist in business settlement by communicating with Landlord, Solicitors and Accountants. Key Achievements: •Successfully listed over 10 businesses in diverse industries valuing over $2.5 million •Learnt different valuation models of the businesses to relate the market trend and current demand within various industries •Run an Indian newspaper advertising campaign to generate leads for the business buyers and sellers
Burleigh TextilesSales Account Manager | Marketing Agent & Independant Bookkeeper
Oct. 2015 - Apr. 2021Brisbane, AustraliaSales / Revenue: - Successfully enhanced business opportunities through business to business sales (B2B Sales) within diverse industries, bringing sales by business presentation to the tourism accommodations such as Mantra, Accor, Uni lodge, Marriott. and Healthcare accommodations such as Arcare, Bolton Clarke, Anglicare etc, identified, contacted, and recruited potential clients. Marketing: - Effectively reviewed client’s accounts and approaching clients regarding orders via email, cold calling, and organising meetings. I actively ran monthly MailChimp campaign promotions. Customer Relationship Management (CRM) - Provided ongoing after sale support to clients by offering periodical visits and following CRM communications methods. Strategic Planning - Delivered business development strategies by actively exploring new territories by budgeting marketing cost to generate business, turning over slow-moving stock by running monthly specials promotions. Market Research - Ran small market research project to develop new products and designs; reporting the outcome of customer response to management. Bookkeeping: - Managed weekly reconciliations of Bank Accounts, work orders, and payment of Sub-contractors. Managing monthly lease and other miscellaneous recurring payments, cash flow management. General Accounting: - Monthly BAS preparation and lodgement for monthly clients, worked across several territories to promote the sales activities such as Tropical Queensland, North Queensland, and Darling Downs. Key Achievements: •Successfully explored and implemented new marketing media for the business in addition to implementing quarterly budgets for the Marketing department •Generated over 300 new accounts and maintained customer relationship management software. •Created a new website for the company managing regular workload as an account manager and general accountant
Euro SolarCustomer Relations Manager
Apr. 2011 - Oct. 2015Brisbane, AustraliaCustomer Relationship Manager Customer Service – Attend grievances calls from customer and assist them to solve their problems following internal policies and procedure, negotiate commercial business outcomes with clients playing the key role in managing information for business relationships. Team leadership – Managing after-sales support team including service call inquiries, customer feedback and testimony documentation, arranging solar installation by coordinating with client and electrical sub-contractors. Job Scheduling – Arrange Solar installation in Queensland, Victoria and Tasmania by allocating jobs to appropriate electricians and maintain the communication for any grievances and onsite issues. Governance – Coordinate with local government departments such as Office of fair trade, QCAT, VCAT, Clean Energy Regulators to ensure the legality of the business. Policy control – Draft and implement customer support policies, periodically review and amend changes to the internal procedure such as document control, cash processes, sub-contractor recruitments, and training staff in house and overseas. Business Development - Encourage and provide external input and organize and communicate the input to key internal stakeholders in order to promote enhanced member satisfaction through the creation of new products and services. General Accounting – Process fortnightly payroll, processing sub-contractor invoices and accounts payable manage government subsidy revenue. Ensure accuracy of data entry in MYOB and Xero Financial systems. Key Achievements: • Awarded employee of the year in 2013 in recognition of exceptional work in resolving a matter between the Clean Energy Regulators and Euro Solar •Successful transition of the accounting software from MYOB to XERO within given deadlines •Implemented new procedures of the accounting for Accounts Payable and Payroll avoid any discrepancies in the final accounts
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