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Work Background
9HProject owner
May. 2025
_VOISProject Delivery Manager
Apr. 2022Cairo, EgyptLine Manager: Chapter Manager ▪ Identify key project responsibilities with stakeholders and provide solution recommendations while performing business proves and management consulting analysis. ▪ Manage scope of projects from inception to closure. ▪ Define, develop, and manage implementation schedules and project budgets. ▪ Coordinate resources, prepare project teams for kickoff and ensure effective completion of project milestones, control project scope and mitigate risks. ▪ Ensure project resources are delivering to configuration, development, and methodology standards. ▪ Maintain project time frames, budget estimates and status reports. ▪ Ensure the Technical Delivery team deliver product orders to time, quality and budget. ▪ Identify and manage risks to the delivery, including developing contingency plans to mitigate potential issues. ▪ Mentor and coach junior project managers and team members. ▪ Facilitate project governance processes, including project reviews, approvals, and documentation. ▪ Implement best practices and standardized project management processes to improve project delivery efficiency. ▪ Conduct post-project reviews to identify lessons learned and areas for improvement.
_VOISProject Delivery Manager
Apr. 2022Cairo, EgyptLine Manager: Chapter Manager ▪ Identify key project responsibilities with stakeholders and provide solution recommendations while performing business proves and management consulting analysis. ▪ Manage scope of projects from inception to closure. ▪ Define, develop, and manage implementation schedules and project budgets. ▪ Coordinate resources, prepare project teams for kickoff and ensure effective completion of project milestones, control project scope and mitigate risks. ▪ Ensure project resources are delivering to configuration, development, and methodology standards. ▪ Maintain project time frames, budget estimates and status reports. ▪ Ensure the Technical Delivery team deliver product orders to time, quality and budget. ▪ Identify and manage risks to the delivery, including developing contingency plans to mitigate potential issues. ▪ Mentor and coach junior project managers and team members. ▪ Facilitate project governance processes, including project reviews, approvals, and documentation. ▪ Implement best practices and standardized project management processes to improve project delivery efficiency. ▪ Conduct post-project reviews to identify lessons learned and areas for improvement.
Dell EMCSenior Technical Support Engineer
Jun. 2018 - Feb. 2022Cairo Governorate, EgyptLine Manager: Senior Support Engineering Manager ▪ Worked on solving integration problem between Avamar and different OS (Linux, AIX, Solaris) ▪ as well as databases (Oracle, DB2,SAP HANA) also VMware environment (VM backups). ▪ Diagnosed and resolved technical hardware and software issues promptly and effectively. ▪ Acted as a liaison between customers and internal technical teams to ensure timely resolution of technical problems. ▪ Worked on the resolution of high-profile incidents and outages affecting multiple customers. ▪ Documented and tracked customer technical issues and resolutions in a support ticketing system. ▪ Conducted training sessions for customers on how to use and maintain technical products and services. ▪ Collaborated with cross-functional teams to improve technical support processes and customer satisfaction. ▪ Stayed current with industry trends and best practices in technical support to provide exceptional customer service. ▪ Ensured compliance with service level agreements (SLAs) and customer satisfaction metrics. ▪ Conducted regular system audits to ensure compliance with security and data protection policies. ▪ Troubleshooted issues related to cloud services and virtual environments. ▪ Maintained a strong working knowledge of cloud computing platforms and services. ▪ Tested and validated new software releases, patches, and updates before deployment to customers. ▪ Provided training and technical guidance to new employees on Dell technologies products and solutions.
Smart Consulting Solutions | SCSSAP Basis Consultant
Feb. 2017 - May. 2018▪ Supported different SAP products (NetWeaver, SAP HANA) with different customer in EMEA. ▪ Configured and maintain SAP system connectivity with external systems and interfaces. ▪ Performed system copies, system refreshes, and data migration activities. ▪ Supported SAP system audits and compliance initiatives. ▪ Was part a team that deployed SAP products in different companies. ▪ Helped different department consultants on deploying modules needed for the project ▪ Responsible for company's infrastructure and sandbox. ▪ Provided expertise on SAP system architecture, landscape planning, and system sizing. ▪ Implemented and maintained transport management system for moving changes across landscapes. ▪ Worked with database administrators to optimize database performance for SAP systems. ▪ Created and maintained technical documentation and operational procedures. ▪ Conducted system audits to ensure compliance with SAP security guidelines and best practices. ▪ Monitored system health and performance using monitoring tools and proactive measures. ▪ Collaborated with SAP functional consultants to support business processes and end-user training. ▪ Participated in project planning, requirement gathering, and solution design workshops. ▪ Lead system upgrades and migrations to new versions of SAP software.
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