Idongesit Brown

Project Manager/Marketing Assistant/Podcast Production and Management

Database CoordinatorData EntryProject CoordinatorOffice AdministratorResearch AssistantExecutive AssistantPersonal AssistantAdministrative AssistantAssistantComplaint Resolution SpecialistService Quality ManagerChat SupportCustomer ServiceCommunity ManagerLife CoachingCustomer Success ManagerExecutive CoachAssociateCustomer ResearcherSales ManagerAccount ManagerCopywriterEvent ProducerEmail Marketing ManagerSEO ManagerContent ManagerCommunications ManagerBrand Marketing ManagerConsultingSales & BizDevBusiness OwnerMarketingStartup Founder

I equip fast-moving businesses with the support they need to cut administrative time by 50% enabling prioritization of the work that truly fuels growth. In the last 5 years, I've worked in marketing support roles and helped build systems that keep running like a well-oiled machine. I do most of the heavy lifting by stepping into the integrator role: not just managing tasks, but owning outcomes and connecting the dots across content, client work, and team processes. Find my core areas below; #1 - Organizational Backbone 🛠️ Track and optimize subscriptions, refunds, and billing (CRMs my playground). 🛠️ Build and maintain SOPs so nothing falls through the cracks. 🛠️ Set up products and workflows on GHL for new launches (with guidance, then autonomy). #2 - COO’s Brain for Data & Coordination 📊 Prep daily/weekly reports that get used (no busywork). 📊 Assign and track team tasks in Monday, Click Up or Asana (based on KPIs, not guesswork). 📊 Manage the COO’s inbox and calendar—filter the noise, highlight what truly matters. #3 - Fix What Others Ignore 💡Be the last line of defense for tricky customer issues (refunds, escalate, and resolutions). 💡 Identify process gaps—then improve them (automations, templates, better docs). 💡 Keep the graphics and content pipeline humming (no duplicate images, request clear briefs). 💡 SEO management and support #4 - A-Z Podcast Management and Production Tools I work with ✅ Zapier: for fast, reliable automations using filters, paths, delays, and webhooks. ✅ GoHighLevel (GHL): setting up automations, pipelines, lead forms, and follow-up tasks. ✅ Vapi (Inbound and Outbound calls): for voice-based AI automations (e.g., appointment confirmations, lead qualification via calls, and data sync to CRMs). ✅ Airtable: creating powerful bases with formulas, linked records, automations, scripting, and client dashboards (interface). ✅ Project Management Tools: Click Up, Asana, Monday.com, Google Workspace, Slack ✅ Website, SEO, Email, and eCommerce: WordPress, Squarespace, MailChimp, Keap In