Tameka Graham-Robinson

Guidance Counsellor / Customer Support @Ministry of Education Jamaica

CoachingAdministrative AssistantAssistantPersonal AssistantHRTraining&Development SpecialistData EntryCustomer Care SpecialistChat SupportCase ManagerCustomer Success ManagerCustomer ServiceSoft Skills TrainerGraphic DesignerEducation🐦 DesignBusiness Owner

I am a dedicated Guidance Counsellor and Customer Support Professional with a strong background in client care, communication, and problem-solving. I hold a Bachelor’s degree in Guidance and Counselling and I bring over 5 years of customer service experience, supporting clients companies such as Conduent and ModSquad. In my counselling work, I provide empathetic, confidential, and solution-focused support, helping individuals navigate personal, academic, and career-related challenges. I am skilled at active listening, goal setting, and delivering guidance that empowers clients to make confident, informed decisions. In customer support roles, I have successfully handled inquiries via chat, and email while maintaining professionalism and accuracy. I am experienced in account management, billing inquiries, order tracking, troubleshooting, and delivering positive customer experiences. I am reliable, detail-oriented, and client-focused, with a proven ability to adapt quickly to new systems. Whether you need compassionate guidance support or dependable customer support assistance, I am committed to delivering quality results with care and integrity.

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Work Background

Guidance Counsellor

Salt Spring Primary and Infant SchoolGuidance Counsellor

Jan. 2024JamaicaIndividual Sessions Group sessions Parental sessions Coordinating events Supporting and providing administrative duties. Create yearly Guidance Programm for school base on the needs Home Visits Referrals PD session Classroon Guidance among other duties

Customer Service Specialist

ModSquadCustomer Service Specialist

Sep. 2020Sacramento, California, United States

Shop Owner

https://www.etsy.com/shop/Gramsonsheets?ref=seller-platform-mcnavShop Owner

Benefit Administration IV

Conduent HR ServicesBenefit Administration IV

Jan. 2018 - Dec. 2021Montego Bay, Jamaica

Service Cashier

Unicomer Group.Service Cashier

Oct. 2015 - Dec. 2017Montego Bay, St James, Jamaica

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