Guidance Counsellor / Customer Support@Ministry of Education Jamaica
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I am a dedicated Guidance Counsellor and Customer Support Professional with a strong background in client care, communication, and problem-solving. I hold a Bachelor’s degree in Guidance and Counselling and I bring over 5 years of customer service experience, supporting clients companies such as Conduent and ModSquad.
In my counselling work, I provide empathetic, confidential, and solution-focused support, helping individuals navigate personal, academic, and career-related challenges. I am skilled at active listening, goal setting, and delivering guidance that empowers clients to make confident, informed decisions.
In customer support roles, I have successfully handled inquiries via chat, and email while maintaining professionalism and accuracy. I am experienced in account management, billing inquiries, order tracking, troubleshooting, and delivering positive customer experiences.
I am reliable, detail-oriented, and client-focused, with a proven ability to adapt quickly to new systems. Whether you need compassionate guidance support or dependable customer support assistance, I am committed to delivering quality results with care and integrity.More...