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Work Background
Senior Customer Success Program Manager
ARKANCE USASenior Customer Success Program Manager
Nov. 2023
Customer Success Program Manager
CADD MicrosystemsCustomer Success Program Manager
Sep. 2020 - Oct. 2023RemoteDevelop and manage the Customer Success department and programs for both commercial and public sector customers.
Performance Development Manager
Marriott InternationalPerformance Development Manager
Feb. 2019 - Oct. 2020Washington D.C. Metro AreaLuxury and Lifestyle Learning and Development Manager. Oversaw all new hire, service and brand training. Consulted on service and brand matters with key stakeholders. Responsible for success of five hotels across three brands in service excellence.
Front Desk Manager
JW MarriottFront Desk Manager
Sep. 2017 - Feb. 2019Washington D.C. Metro AreaManaged a team of 50 across four departments. Responsible for success of multiple corporate and system roll outs and lead over hotel lobby renovation.
Front Desk Manager
The JW Marriott & Ritz-Carlton Hotel, at Grande Lakes OrlandoFront Desk Manager
Mar. 2016 - Sep. 2017Orlando, Florida, United StatesFront Desk Manager at 998 room Luxury Resort. Managed four supervisors and 40 associates across three front office departments.
Rooms Operation Voyager
The JW Marriott & Ritz-Carlton Hotel, at Grande Lakes OrlandoRooms Operation Voyager
Jun. 2015 - Mar. 2016Management in training program for Marriott International, focusing on front office management.
Guest Service Agent, Shift Supervisor
Staybridge SuitesGuest Service Agent, Shift Supervisor
Mar. 2013 - May. 2015Columbia, SC
Intern
Drury Inn & SuitesIntern
May. 2012 - Aug. 2012Charlotte, NC
Masters Tournament Concessions Cashier
Augusta National Golf ClubMasters Tournament Concessions Cashier
Apr. 2012 - Apr. 2013Augusta, GA
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