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Work Background
Wider CircleMembers Experience Outreach Specialist
Aug. 2023United StatesConduct outreach calls to administer Net Promoter Score (NPS) surveys and gather valuable feedback from our members. Create and manage a dialing list in Salesforce, while assisting in the development of effective calling scripts. Collect, clean, organize, and visualize data to facilitate thorough analysis. Implement strategies aimed at retaining members who initially expressed disinterest in our services. Conduct observation calls on our virtual events and provide feedback. Address web inquiries from prospective and current members resolving their needs or providing answers to their questions.
Wider CircleOutreach Specialist
Apr. 2022 - Aug. 2023Play a crucial role in promoting the Connect for Life program, a wellness initiative designed to connect members for better health. Maintain a high and consistent level of productivity, enthusiasm, and energy while making daily outbound calls. Provide assistance with SDOH by providing available resources in different states.
Wider CircleCommunity Engagement Specialist
Sep. 2021 - Apr. 2022Promote a consensus-building approach where every member has a say in the structure of the group. Develop and support e activities of the Group. Maintain the Health and Safety of the group ensuring policies and procedures are adhered to. Support the client members to develop their own mutual support network outside of the group if they wish to do so. Gain knowledge of other services provided by other organizations and agencies, to offer information to ensure all client members have the best possible health care. Provide 1-1 support to members as necessary – support with understanding letters, Claims, and personal issues Assist members in navigating the medical field to include PCP’s, specialists, and Medical Insurance.
Advance AmericaAssistant Manager
Sep. 2018 - Sep. 2021Calexico, California, United States
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