InterContinental DublinSupervisor
Jan. 2022 - Feb. 2023Dublín, Dublín, IrlandaManaged 4 meeting rooms and 2 ballrooms for one of the most recognized hotels in the country with 18,000 square feet of meeting and exhibit space that can accommodate anything from 10 to 600 guests. • Met with event planners and guests, when appropriate, to align expectations timings and needs. • Responsible for providing high standards of food and beverage product and services to exceed client’s expectations. • Ensuring compliance with health, sanitation, safety, and alcohol awareness standards to ensure customer satisfaction. associates in the setup, service, and completion of all banquet events. • Responsibilities included service training, directing service of all banquets, cash handling and banquet bartending supervision. • With excellent planning, organization, and time management skills to constantly observe and ensure that all operations run smoothly. • Handling the tasks of monitoring and supervising the setting ¬up, maintenance, and break¬down of banquets. • Conducted briefings prior to functions. • Acted as a liaison with banquet service staff and coordinating with the banquets kitchen and stewarding departments to run seamless, successful, and memorable events. • Handling the tasks of counseling, mentoring, and evaluating the performance of banquet staff of over 45 people. • Attentively supervised the service and wait staff for large events, ceremonies, and gala dinner. • Continuos training for Banquet employees. • Interviewing employees for periodic performance evaluation. • Lead, motivate, coach, and discipline all employees, to ensure that established cultural and core standards are met. • Creation, development, and design of an internal Newsletter within the Department to reinforce knowledge according to standards, strengthen the team, and develop a sense of pride in the institution.