Guillermo Paredes

Sr. Project Manager @ALORICA AT HOME, LLC

Employee Engagement SpecialistProject CoordinatorAdministrative AssistantAssistantCustomer Care SpecialistLive ChatChat SupportCall Center TrainerCall Center SupervisorSingerSound designerProducerHR Business PartnerEntertainmentData EntryCustomer ServiceCall CenterHR

I’m passionate about creating great experiences, whether it’s for customers, employees, or teams. Over the years, I’ve worn many hats: Customer Service & Sales Rep. Quality Analyst, Team Manager, Foundation Trainer, Hypercare Lead and now Senior Project Manager. I’ve helped new hires start strong, led engagement projects to boost satisfaction, managed global app rollouts, and even jumped into creative work like graphic design and voiceovers. From coaching teams in call centers to improving KPIs and designing better processes, I love solving problems and making things run smoothly. What drives me? People, communication, and continuous improvement. I thrive in dynamic environments where I can mix strategy, creativity, and hands-on execution to deliver results that matter.

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Feedback from Guillermo’s ex-colleagues

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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

👍100%

Sales & BizDev

🐦100%

Design

🧨100%

Consulting

Geos

🇺🇸50%

United States

Work Background

Project Manager

AloricaProject Manager

Jan. 2021Honduras

Human Resources Specialist

AloricaHuman Resources Specialist

Jan. 2019 - Jan. 2021Honduras

Learning Specialist

AloricaLearning Specialist

Jun. 2018 - Jan. 2019Honduras

Customer Service Sales Representative

Allied GlobalCustomer Service Sales Representative

Mar. 2015 - Dec. 2015Honduras

Quality Assurance Analyst

Zero Variance.Quality Assurance Analyst

Mar. 2012 - Feb. 2015Honduras

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